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Tip of the week: Use the 3 Rs to identify when and how to say “No” in customer service บทความ

Tip of the week: Use the 3 Rs to identify when and how to say “No” in customer service

In this Zendesk tip of the week, we cover times when "No" is the right answer…

Get out your gardening tools—how to clean up your users, groups, and organizations บทความ

Get out your gardening tools—how to clean up your users, groups, and organizations

Getting your hands dirty, in the weeds, isn’t always fun, but it's an important maintenance task…

Tip of the Week: What to expect when rolling out Satisfaction Prediction บทความ

Tip of the Week: What to expect when rolling out Satisfaction Prediction

Satisfaction prediction has the potential to change the way your team processes customer support requests. See…

เหตุใดทุกทีมสนับสนุนต้องการนักวิเคราะห์ข้อมูล บทความ

เหตุใดทุกทีมสนับสนุนต้องการนักวิเคราะห์ข้อมูล

Meet Sarah, Senior Data Analyst on Zendesk’s Global Customer Advocacy team, who shares how she made…

Community Tip: Set up Zendesk ticket threshold notifications for email and Slack บทความ

Community Tip: Set up Zendesk ticket threshold notifications for email and Slack

Notifications are incredibly helpful and can offer instant business insight, but everyone knows they quickly become…

Community Tip: Show customer love by sending a personal follow up บทความ

Community Tip: Show customer love by sending a personal follow up

This Zendesk Community Tip from Magoosh explains an easy way to remember to follow up with…

Tip of the week: Making the move from Web Portal to Help Center (it’s really not that scary) บทความ

Tip of the week: Making the move from Web Portal to Help Center (it’s really not that scary)

Migrating from Web Portal to Help Center can seem daunting but this Tip of the Week…

So you want to build an app? บทความ

So you want to build an app?

Today in the Zendesk forums we’re hosting the next installment of our Fine Tuning series, a…

Community Tip: Include end-user browser information via Help Center บทความ

Community Tip: Include end-user browser information via Help Center

In this Zendesk Community Tip, we cover an easy method for sending over browser information when…

Bookworms make the best customer service agents บทความ

Bookworms make the best customer service agents

Finding and hiring great customer service agents is hard. Over three years ago, in a post…

A day in the life of a Zendesk advocate บทความ

A day in the life of a Zendesk advocate

As a designer, I am somewhat removed form our customers. Thankfully, the Zendesk support team let…

Shadowing: A day in the life of a Tier 1 advocate บทความ

Shadowing: A day in the life of a Tier 1 advocate

Meet Rodney, our Tier 1 team lead at Zendesk’s headquarters in San Francisco. After earning his…

Community Tip: Facebook Messenger integration for Help Center บทความ

Community Tip: Facebook Messenger integration for Help Center

Martijn Snels of pluscloud explains how his team embeds a Facebook Messenger button in the Help…

Fine Tuning: Help Center customization บทความ

Fine Tuning: Help Center customization

Join us in the Zendesk forums today for the next installment of our Fine Tuning Series.…

Zendesk on Zendesk: Escalating tickets to developers บทความ

Zendesk on Zendesk: Escalating tickets to developers

Join us in the Zendesk forums today for the next installment of our Zendesk on Zendesk…

Go from Outlook email to Zendesk ticket in a flash บทความ

Go from Outlook email to Zendesk ticket in a flash

The new Zendesk add-in for Microsoft Outlook enables anyone in an organization to create a new…

Tier 1: The most difficult level of support? บทความ

Tier 1: The most difficult level of support?

Meet Arthur, team lead for Zendesk’s Tier 1 support in APAC. Based in Manila, where he…

Community Tip: Create automated public follow-up for tickets in a Pending state บทความ

Community Tip: Create automated public follow-up for tickets in a Pending state

There is now a way to create an automated public follow-up for tickets in a Pending…

Tip of the week: Including 0 values in Insights reports บทความ

Tip of the week: Including 0 values in Insights reports

This tip of the week covers how to include 0 values in Insights reports. To do…

How to build great internal partnerships (hint: a stick is involved) บทความ

How to build great internal partnerships (hint: a stick is involved)

Meet Abel. A support engineer in our Dublin, Ireland office, Abel has made himself known to…