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บทความ Tip of the week: Use the 3 Rs to identify when and how to say “No” in customer service
In this Zendesk tip of the week, we cover times when "No" is the right answer…
บทความ Get out your gardening tools—how to clean up your users, groups, and organizations
Getting your hands dirty, in the weeds, isn’t always fun, but it's an important maintenance task…
บทความ Tip of the Week: What to expect when rolling out Satisfaction Prediction
Satisfaction prediction has the potential to change the way your team processes customer support requests. See…
บทความ เหตุใดทุกทีมสนับสนุนต้องการนักวิเคราะห์ข้อมูล
Meet Sarah, Senior Data Analyst on Zendesk’s Global Customer Advocacy team, who shares how she made…
บทความ Community Tip: Set up Zendesk ticket threshold notifications for email and Slack
Notifications are incredibly helpful and can offer instant business insight, but everyone knows they quickly become…
บทความ Community Tip: Show customer love by sending a personal follow up
This Zendesk Community Tip from Magoosh explains an easy way to remember to follow up with…
บทความ Tip of the week: Making the move from Web Portal to Help Center (it’s really not that scary)
Migrating from Web Portal to Help Center can seem daunting but this Tip of the Week…
บทความ So you want to build an app?
Today in the Zendesk forums we’re hosting the next installment of our Fine Tuning series, a…
บทความ Community Tip: Include end-user browser information via Help Center
In this Zendesk Community Tip, we cover an easy method for sending over browser information when…
บทความ Bookworms make the best customer service agents
Finding and hiring great customer service agents is hard. Over three years ago, in a post…
บทความ A day in the life of a Zendesk advocate
As a designer, I am somewhat removed form our customers. Thankfully, the Zendesk support team let…
บทความ Shadowing: A day in the life of a Tier 1 advocate
Meet Rodney, our Tier 1 team lead at Zendesk’s headquarters in San Francisco. After earning his…
บทความ Community Tip: Facebook Messenger integration for Help Center
Martijn Snels of pluscloud explains how his team embeds a Facebook Messenger button in the Help…
บทความ Fine Tuning: Help Center customization
Join us in the Zendesk forums today for the next installment of our Fine Tuning Series.…
บทความ Zendesk on Zendesk: Escalating tickets to developers
Join us in the Zendesk forums today for the next installment of our Zendesk on Zendesk…
บทความ Go from Outlook email to Zendesk ticket in a flash
The new Zendesk add-in for Microsoft Outlook enables anyone in an organization to create a new…
บทความ Tier 1: The most difficult level of support?
Meet Arthur, team lead for Zendesk’s Tier 1 support in APAC. Based in Manila, where he…
บทความ Community Tip: Create automated public follow-up for tickets in a Pending state
There is now a way to create an automated public follow-up for tickets in a Pending…
บทความ Tip of the week: Including 0 values in Insights reports
This tip of the week covers how to include 0 values in Insights reports. To do…
บทความ How to build great internal partnerships (hint: a stick is involved)
Meet Abel. A support engineer in our Dublin, Ireland office, Abel has made himself known to…