One of Zendesks most popular features is our built-in customer satisfaction survey. Customer satisfaction allows you to track how well your agents and customer service organization as a whole are performing on a ticket by ticket basis. Because of our simplified approach, on average our customers see a roughly 21% response rate – which is fantastic!
Zendesk provides some great defaults for the survey, but we get a lot of questions about how to further customize the customer satisfaction experience. The latest tip of the week will help you make the most of your customer satisfaction survey.
Head to the forums to learn more