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How to build your call center resume skills (+5 free resume templates)

To stand out from the competition, your call center resume should clearly state your ability to deliver excellent customer support, whether that’s from past experience as an agent or otherwise.

By Liz Bauer

Published May 7, 2020
Last updated September 3, 2020

Looking for a job as a support agent? Landing a call center role depends on your ability to demonstrate key skills on a call center resume. Call centers often look for applicants with a track record of delivering excellent customer support, along with experience working in a past-faced environment.

To help you get more interviews, we’re making it as easy as possible to showcase these skills in your call center resume. If you’re short on time, jump ahead to our five free call center resumes and templates. Looking for a bit more guidance? We’ll be walking you through each resume section to explain:

  • The section’s purpose
  • Tips on writing that section
  • Templates for quickly crafting that section

With these resources, you’ll be set to create a polished, well-formatted resume that stands out from the competition.

Free call center resume templates

If you’re looking to churn out a call center resume quickly, templates are a good place to start. The following sites provide the basic framework and formatting to craft a professional-looking resume. Just add your information, and you’re done!

LiveCareer–This resume template is simple, clean, and easily customizable. Remember, this particular template doesn’t include a “technical skills” section. You’ll need to add to this if the job you’re applying for calls for specific software skills.

Indeed–You’ll need an Indeed account to download and customize these resume templates. But the good thing is, the call center resumes you do create are saved to your Indeed profile. This makes it easy to apply to jobs on the career site in a single click.

Zety–If you’re looking for a variety of support-related resume templates to choose from, Zety is a great resource. You can find resume templates for call center agents, customer service managers, and more.

Resume Viking–Along with downloadable templates, Resume Viking has a list of recommended core competencies to include on your call center resume.

QwikResume–QwikResume’s call center templates appear to be a bit more customizable. If you’re looking to add a personal touch without having to learn formatting techniques, QwikResume might be your best bet.

4 components of a stellar call center resume

A resume template may be quick to fill out, but it can lead to a generic job application. To help you craft a resume suited to your strengths, we’re here to provide actionable guidance on writing each section of the document. We’ll review objective or summary statements, core competencies, technical skills, and employment history.

1. Objective or summary statements

A resume usually begins with one of two sections: an objective statement or a summary statement. Most resumes will include one or the other, but rarely both. Before we dive into best practices, let’s look at the difference between the two.

An objective statement is typically a sentence or two long and describes your goals as a professional.

Call Center Resume Objective
 

A summary statement describes your experience as it pertains to the job description, emphasizing the value you would bring to a future employer.

Call Center Resume Summary
 

It’s generally recommended to write a summary statement over an objective statement, as it’s more directly related to the open position. After reading the section, hiring managers know what kind of value they can expect from the applicant.

With that said, objective statements are suggested if you have no prior work experience or are new to the industry. To compensate for your lack of experience, write a stellar objective statement that clearly communicates your excitement and commitment to your new career path.

Regardless of whether you write an objective or summary statement, make sure you put your best foot forward. Let the hiring manager know what they can expect from you. Give them a reason to get excited about reading the rest of your resume.

2. Core competencies

The next section of your resume will be covering core competencies—the qualities, skills, and experience that make you a good candidate for the position.

Call center resumes often include one or more of the following core competencies:

Call Center Resume Core Competencies
 
The core competencies you include on your call center resume don’t have to match this list exactly. Pick the qualities and skills you feel are your strongest assets.

Another good practice is to write core competencies as bullet points on your call center resume. This format makes the section concise and easily scannable.

And don’t forget to include keywords from the job description. Many companies use AI technology to scan resumes for keywords that match the job requirements. Consider using similar (or exact) wording from the job description to ensure your resume makes it past the scan and into the hands of a hiring manager.

3. Technical skills

After listing core competencies, showcase your experience with technology that is relevant for the role. For example:

Call Center Resume Technical Skills
 

A list of technical skills gives potential employees a sense of how much training you would need if hired. For example, a call center might want to hire agents who already have experience with the CRM the center uses.

Nor sure which tools to list? Take a look at the job description to see if any technology is mentioned. If tools are listed and you’re familiar with them, include them in your technical skills section.

As a tip, try not to use more than three to five bullet points when listing technical skills on your call center resume. Hiring managers are more interested in your job experience than your proficiency in Microsoft Word. Keep this section brief to give more real estate to the value props that matter most to call center employers: experience and customer service-based skills.

4. Employment history

Following technical skills, the employment history section of a call center resume shows hiring managers a record of the jobs you’ve previously held. For each past role, include the name of the company you worked for and the title you held while you were there; your key roles and responsibilities; notable professional accomplishments; and the dates you worked there.

Here’s an example of how the employment history section of your call center resume should look.

Call Center Resume Employment History
 

Notice the format and layout. The dates of employment are separated into their own column on the left-hand side of the resume, keeping the layout clean and organized. The roles and responsibilities are short and concise bullet points, making them easily scannable and digestible.

If applicable, try to include one or two standout achievements during your time in previous roles. In the example above, the applicant lists their achievement of a 97% customer satisfaction rating in eight months of employment.

Hiring managers look for these kinds of specific achievements because they’re measurable and reputable. Make sure to include stats like “97% CSAT” to maximize the impact of your accomplishments.

No experience? No problem!

If you’ve never worked at a call center before, don’t worry. Many entry-level call center roles don’t require applicants to have previous experience. You just need to make sure your call center resume showcases how your past experience makes you a good candidate for the position.

To start, review the description of the job you’re applying for. Identify the required skills, and brainstorm whether you’ve built any of these skills in your past positions. Once you’ve identified a few, call out these skills on your resume using the language of the job description.

For example, let’s say you want to apply for a call center role, but you’ve only worked at restaurants and retail stores. You might highlight how, in these past roles, you regularly provided customer support in-person and over the phone. Call center managers will quickly see how this experience could be useful in the support agent role.

You don’t have to have previous experience as a call center agent to get hired at a call center. As long as you can demonstrate an ability to offer excellent customer support, you’ll likely be considered a potential asset to future employers.

Making your call center resume stand out from the competition

Call center hiring managers often receive dozens of resumes a day, if not more. To stand out from the competition, your resume should clearly and immediately state your ability to deliver excellent customer support, whether that’s from past experience as an agent or otherwise. And of course, you should demonstrate a passion for helping customers solve their problems. Use the tips and templates above as a guide for writing a call center resume that checks all of those boxes, and you’ll be well on your way to landing that job you’ve always wanted.