Enterprise wiki software
With Zendesk Guide's smart knowledge base application, putting institutional knowledge to work is simple. Guide managers can create, add to, or edit articles, making it easy to capture and leverage your enterprise's in-depth knowledge. Guide drives improved agent efficiency and lets customers receive better self-service, as it works natively with Zendesk Support.
Guide empowers users with a knowledge base solution that:
- Makes it easy to sort articles with a sophisticated tagging system that includes categories and sections
- Archives deleted content for future viewing
- Restricts viewing of content to agents only, the public, or those who have registered
- Allows content to constantly evolve
While Guide isn't designed for wiki-style collaboration, it's easy for those agents who have been granted permission to create great content.