AI customer support
First rate support teams have knowledge about your customers issues and what best way to solve them. Zendesk Guide is a smart knowledge base that taps into that knowledge and puts it to work. With Guide, quickly build a customizable help center, customer portal, and online community so customers get better self-service and agents see faster and improved resolution efficiency. Since it’s the only knowledge base native to Zendesk, it integrates seamlessly with Zendesk Support.
- Grow what you know - Capture agents’ collective knowledge and build it over time to respond to support requests more effectively
- Be better with bots - Send customers relevant articles while they wait for an agent and resolve high frequency, low tough tickets
- Get smarter as you go - Measure and score your content to see what you should write next and what needs work
Try a free trial of Zendesk Guide and improve your overall AI customer support to the level at which your customers deserve.ติดตามทุกการปฏิสัมพันธ์กับลูกค้า
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There’s plenty of information about AI customer support. Read these resources to learn more.