IT help desk tools
Providing customer service has never been easy. In fact, today it has become more complex and more demanding than ever for management. Many companies still rely on IT service management (ITSM) tools that are still anchored in basic problem management instead of automation and workforce productivity.
Zendesk's IT Help Desk Tools are at the center of excellent customer support with the knowledge base solution of a great automated help desk.
- Smarter ITIL - Zendesk implements ITIL processes without the typical ITIL tool complexity, so you can put your energy into what counts
- Automation Tools - powerful tools helping IT teams easily manage problems, events, incidents, and service requests. Macros solve common problems faster
- Help employees help themselves - spend less time on password resets and common IT questions with an intuitive self-service employee knowledge portal
- Multi-channel ticketing systems provide multiple ways for your employees to reach you via email, chat, phone, web forms, and mobile
Integrate your IT service desk software with our customized IT help desk center, and learn how customers get better self-service and agents faster resolution.Get proactive today
The benefits of a IT help desk tools are almost unlimited. Learn more about how help desk software can help you give your users the top support possible: