Illuminate Panel 2: Getting it Done

In this 50-minute panel discussion, customer service leaders from Pinterest, Adobe, Chico's, and Genesys share practical strategies for improving customer engagement, including how to listen to customers and tips for using both anecdotal and real-time data to tell compelling stories.

Panelists include:

Marcus Bragg, Senior Vice President, Worldwide Sales and Customer Success at Zendesk
Aaron Franklin, Community Operations at Pinterest
Maryann Amado, Services Product Manager at Adobe
Ron Stuckey, Operations Manager at Chico's
Arnaud Kraaijvanger, VP Marketing Operations and Channels at Genesys

Click here to see all the videos from the event