CX Innovation
Zendesk CTO deep dives into 2023 CX Trends Report – Part 2
The combination of high stakes and economic uncertainty has prompted businesses to examine their customer experience…
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Zendesk CTO deep dives into 2023 CX Trends Report – Part 1
The last several years have brought about not only constant change, but immense change – this…
Zendesk enhances partnerships with Slack and Zoom
The Zendesk technology partner ecosystem extends the core functionality of our industry-leading CX solution across the…
No and low code technology is revolutionizing software development
Last week, Zendesk’s CTO, Adrian McDermott, presented at The Economist’s Innovation@Work conference on how no and…
New Zendesk app powers CX agents on the go
With 62% of customers willing to switch to a competitor if they do not get the…
Meet Zendesk’s new engineering leadership
Developing new products at scale that engage customers through an exceptional and simple user experience requires…
Turning AI into purposeful platforms for customers
Over the last 70 years, AI has progressed dramatically, especially in customer service. We have all…
The New Dynamic Duo: How CX and Product Can Double Growth
Hundreds of entrepreneurs and startup founders from around the world gathered in Vancouver last week for…
Zendesk for Employee Experience: applying CX strategies for better internal support
As we enter the “era of the conversation” and the workplace becomes increasingly digital first, it’s…