Customer service in higher education

Zendesk customer service streamlines higher education support

Today’s universities and school districts are continuously strained by budget cuts and rising demands — driving the pressure for smarter and more efficient education technology that is simple to implement with low risk.

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Zendesk for Education streamlines your school’s or department’s support requests into a single, easy-to-use interface, no hardware, no IT maintenance, no training required. With Zendesk, you can intuitively manage requests and set up a knowledge base for FAQs. So instead of being overwhelmed with queries and complex IT tools, you can now simply focus on helping your students and staff.

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With Zendesk for education your support for parents. students, staff, and college campus community will benefit from these highlights:
  • Support made easy: Efficiently respond with automated tools, engage with others, and resolve problems fast.
  • Knowledge is power: Easily search the database with smart queries, publish articles with our two-way ticket-to-article integration, and provide a platform for your academic institution to exchange insights and ideas
  • No IT degree required: Zendesk is easy to set up, use and customize, so there’s no need to worry about ballooning infrastructure costs, data migration headaches, or lengthy system updates. You can be up and running in less than 30 minutes

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If you're looking for the perfect family of products to improve your state or public academic institution's communication and customer service, take Zendesk for a spin – free for 14 days – today.

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