From Cost Center to Profit Center: the Potential ROI of Zendesk
Join us for a 30 minute webinar discussing The Total Economic Impact™ of Zendesk, a December 2016 commissioned study conducted by Forrester Consulting on behalf of Zendesk that examines the costs and benefits of Zendesk to reveal an ROI of 365% over three years.
This webinar will also feature a guest from New Balance, a Zendesk customer who participated in the study.
Learn how Zendesk’s benefits outweighed costs in the following areas:
● Increased agent productivity
● Deflected customer interactions
● Improved agent experience and retention
● Avoided maintenance costs of previous platform
Ian Jacobs serves customer service application professionals. With a focus on the digital transformation of customer service, he is an expert in contact centers and. His research keeps a sharp focus on both customer experience and agent experience issues. Ian is an award-winning columnist, is regularly quoted in major global publications, and is a frequent speaker at industry conferences.