Zendesk on Zendesk: How we expand support beyond customer service
Have you ever wondered how we leverage our own products here at Zendesk? In this series, we’ll provide a behind the scenes look at the many ways we put our own tools to use.
Join Ben Collet, Zendesk’s own Global Director of Customer Advocacy, in conversation with leaders from our sales and finance departments about how they’ve created a seamless cross-departmental experience for our customers, such as fielding:
● Product questions
● Sales inquiries
● Billing adjustments
● And other operational requests
During this webinar we’ll discuss how unifying these departments within one platform has led to a more efficient and satisfactory experience for our customers while also increasing employee productivity.
We’ll also share a few tips we’ve learned while bringing additional teams into our Zendesk Support instance for you to consider as you do the same.
Ben Collet is a Director of Global Advocacy at Zendesk where he leads customer service initiatives for enterprise and strategic accounts. Katherine Cavanaugh is a Financial Operations Manager at Zendesk where she leads customer billing and provisioning projects for the global operations team. Dan Bellenbaum is a Sales Manager at Zendesk where he leads sales and account management efforts across North America.