Expert Series: How to drive more automated resolutions with Answer Bot
As your agents continue to grow their expertise, how can you make sure that knowledge benefits future customers and team members? We think machine learning is the answer. You can help your customers become more independent with a self-service experience.
Join our Group Product Manager for Data Products, Mike Mortimer, for a detailed webinar where you will learn how to use machine learning and apply it at your company. In this ongoing series, we’ll take an in-depth look at Zendesk features and best practices from experts.
After attending this webinar you will be able to:
● Optimize agent time by automating repeat questions from customers
● Identify popular topics and deliver an instant response with Answer Bot
● Align ticket deflection goals with best practices
Use machine learning to amplify your agent reach and positively impact customer satisfaction.
Mike Mortimer is the Group Product Manager for Data Products. His team of Data Scientists and Engineers in Melbourne build Zendesk's machine learning products such as Satisfaction Prediction and Answer Bot.