The Value of Offering Support Inside Your Mobile App
If you have a mobile app for your customers, you already know the value of meeting people where they already are. But how do you also ensure that you’re meeting their growing expectations?
Watch the webinar to learn the value of offering mobile in-app support featuring IDC analyst Mary Wardley, the author of Streamlining Customer Service with In-App Support Solutions. We will also be hearing from Josh Greenwald at Swiftkey on how they embedded Zendesk into their app to support 300 million users.
Mary Wardley Joined IDC in 1988 and currently manages IDC's CRM and Enterprise Applications programs. As vice president of the CRM Applications Software program her primary responsibility is delivering leading qualitative and quantitative market sizing and analysis of the CRM software segments. This research in connection with IDC’s Software Research group provides the most comprehensive look at the evolving CRM and enterprise applications market available.