2017 retail and ecommerce customer service trends
In the ever-competitive field of retail and ecommerce, customer support experience can be the difference between earning a loyal customer or an abandoned shopping cart.
Join Daryl Unger, Director of Customer Experience at Plated, a fast-growing leader in the subscription-economy, and Josh Frank, Product Marketing Manager at Zendesk, to learn more about delivering a customer-centric service experience to meet the evolving expectations of today’s retail customers.
During this webinar we discuss:
● How Plated’s world-class customer service experience contributes directly to the company’s growth
● How you too can deliver a seamless service experience that both improves customer satisfaction and increases sales conversion rates
● 2017 trends in retail customer service and staying one step ahead of customer expectations
Daryl Unger is the Director of Customer Experience at Plated, a fast-growing leader in the subscription-economy, that delivers chef-designed recipes to cook at home. Daryl is a business operations industry veteran. He has over 13 years experience defining better customer experiences across many industries as well as both start-ups and large companies. Josh Frank is a Product Marketing Manager at Zendesk where he leads go-to-market activities for Zendesk’s products. He is passionate about helping companies build better relationships with their customers.