Providing a great customer experience during the holiday rush
Did you know that ticket volumes can increase as much as 42% for retailers over the holiday season? With Black Friday and Cyber Monday right around the corner, it’s more important than ever to make sure your Zendesk is optimized for the oncoming flurry of customer inquiries.
Join the Zendesk Product Marketing team as they take a deep dive into a few tips that’ll help you provide a great customer experience throughout the holiday season, such as:
● How to structure your FAQs to deflect more tickets
● Ways to embed support functionality throughout your customer’s buying journey
● Why you should bring in AI to help with repetitive inquiries
After this 30 minute webinar, you’ll know more about features that’ll help your customers self-serve and make your team more efficient during the yearly rush. And hopefully that’ll turn into a few more holiday sales.
Andrew is a Product Marketing Manager at Zendesk who loves to help companies measure and understand the entire customer experience. Ruslan is a Senior Product Marketing Manager for Zendesk’s Data products with a focus on Artificial Intelligence and Machine Learning.