Learn about the benefits of VoIP for businesses
Voice over Internet Protocol (VoIP) is technology that allows you to make voice calls using a data network instead of an analog phone line. VoIP solutions are hosted online and can be accessed through an app, which is installed on a computer or mobile device via the Internet. The benefits of VoIP solutions is that it doesn’t require equipment or upfront cost, so your business can get started with phone support within minutes. VoIP gives customer support teams the flexibility and access to take calls wherever they have an internet connection. Now you’re a whiz in VoIP technology.
Meant for any business
Every business needs VoIP software. It prevents your business from having to worry about investing in any hardware or equipment, and it’s easy to make changes—like adding phone numbers, adding more agents, and changing routing and configuration. Investing in Zendesk Talk into your support is the quickest way to provide productive call center VoIP.
Even small businesses can get the most out of VoIP software. It helps support teams stay flexible and agile across any channel. With VoIP, it’s easy to add more team members without investing in additional equipment or extensive training. Agents using Talk can make phone calls directly from their browser, so they can work from home, the office, or anywhere in the world. It’s a win win all around.
Pay only for the minutes that you use with Talk. This reduces overhead and expenses for your team, so your team can keep providing effective phone support without breaking the bank.
Step in the right direction
Talk is the VoIP call center solution ready to help your agents provide more personal and productive phone support. Embedded in the Zendesk Support ticketing system, it’s the only phone support solution native to Zendesk. Start resolving issues faster, measure and improve phone support operations, and deliver better customer experiences across every channel. It’s easy to setup without engaging IT, hiring additional technicians, or managing new vendors.
Before you go
There’s more information about how adding VoIP software into your customer support will take your customer experience to another level.