From support analytics to customer analytics: data is your competitive advantage
Did you know that companies who leverage customer analytics can outperform their peers by up to 85% in business growth*? In today’s hyper-competitive world, it’s more important than ever to measure, analyze, and optimize every aspect of the customer experience your support team provides customers.
Join the Zendesk Product Marketing team as they discuss ways to get the most out of Zendesk Insights so your team can:
● Keep a closer eye on key operational metrics such as first reply time or one-touch tickets
● Dig deeper into the drivers of a high (or low) satisfaction score
● Best track bugs, feature requests, or other custom metrics that are important to your business
After this 30 minute webinar you’ll leave with more knowledge about Zendesk Insights, new ways to analyze your customer data, and how analytics can help you optimize your customer experience.
Andrew Forbes is a Product Marketing Manager at Zendesk who thinks there’s nothing more magical than pie, except pie charts, because he hates those.