Moving from Platform to Best of Breed
Choosing a new customer support solution requires hours of research and internal buy-in from a number of teams. Like any change to existing workflows, it can be hard to anticipate how it will affect your customer’s experience.
For Mediaocean, the move from a prominent CRM provider (a platform solution) to Zendesk was an obvious win. In six weeks, client portal adoption increased by 305% and employee satisfaction rose by 40 points.
Join us for an honest conversation with Stephanie Dorman (SVP of Client Services, Mediaocean) to hear how she evaluated platform vs. best of breed and how implementing the right tools can improve product adoption and increase customer satisfaction.
We’ll also be joined by integration experts Azuqua for a deep dive on how to integrate best of breed solutions with your existing tools and workflows.
● Migrating to a Platform: Expectations vs. Reality
● Determining if Best of Breed is Right for You
● Maximizing Your Stack: Integrate with the Right Partners
Stephanie Dorman is the SVP of Client Services at Mediaocean where she leads customer support, customer training, and project services team which includes both project management & implementation. Stephanie oversees a distributed team of 150 customer service agents that provide multilingual support 24 hours a day, 5 days a week, from 14 offices around the globe.
Phill Ramey, Product Manager, Azuqua
Ted Smith, Director of Product Marketing
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