Mobile-optimized support

Free range support

Great support and a consistent brand experience shouldn’t stop when customers connect with businesses on the go. Zendesk helps companies meet customers–and their expectations–whether they’re online, in line, or just waking up.

Wherever they may roam

Mobile communication means different things to different people. Zendesk’s support channels let everyone— from teenagers to grandmothers—get support on the channels they prefer.

In-App

Embed help right in your app with the Zendesk software development kit. Learn more

Mobile Web

Designed for powerful support in the mobile browser. Learn more

SMS

Text your customers an emoji or two using our native SMS channel. Learn more

Phone

The tried-and-true mainstay of mobile support. Learn more

Keep pace with customers

Research shows that people don’t want to go out of their way for support. That’s why it’s important that companies stay close by—even when their customers are blazing new trails.

Explore Forrester’s top customer service trends for 2016

Customers will explore emerging channels to reduce friction. Customers want to move between channels without having to repeat their situation every time. They want to get service at any point in their pre- or post-purchase journey. Forrester logo

Gartner Predicts 2016: CRM Customer Service and Support

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Inside your app

Zendesk’s SDK embeds access to help center, ticket requests or live chat in your app.

  • Enable customers to get help without disrupting their experience
  • Customizable for a branded support experience
  • Get to the root of problems by gathering information like device and app version

We help developers build in-app support

Are you a developer? Learn more.

On the mobile browser

For support that is designed to look good and work well on any mobile browser.

And other phone-friendly channels

Zendesk Message and our native SMS channel open the door to support and engagement on emerging channels.

  • Differentiate support by engaging with customers on new channels
  • Build rapport with customers by meeting them where they already are
  • Resolve problems quickly with faster response rates on SMS

Our mobilized customers

E-commerce

Le Tote helps keep customers engaged in their mobile shopping experience by embedding the support SDK into their app.

Retail

Deckers EMEA increased conversions by engaging their customers via SMS for their click and reserve program using the API, triggers and automations.

Apps

SwiftKey embeds their help center right into their app with the support SDK as well as enabling a responsive help center to create a best-in-breed mobile experience for their customers.

Internet services

Trustpilot created a responsive help center to enable customers to find support on their preferred channel.

Gaming

Gaming companies use Zendesk’s chat and support SDKs to support their customers in-game.

On-demand services

Washio puts support right in their app, including a mobile-optimized help center and a link to their Zendesk Voice phone number.

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