ANZ Region: Zendesk Customer & Expert Panel

Available On-Demand

About

Join a special regional session that will delve deeper into unique challenges facing organisations in Australia and New Zealand in the current climate.

Hear real perspectives from leaders at Forrester, Afterpay, Accent Group (the company behind brands like Skechers, Hype DC, Dr. Martens, Timberland, and more).

Agenda at a glance:

Intro: An ANZ Perspective How has the current crisis impacted Australia and New Zealand differently to the rest of the world, and what can we learn from other regions? Steve Bray, Zendesk’s Regional VP takes a closer look at some local statistics.
ANZ Customer & Expert Panel
Zendesk’s Sarah Reed hosts a panel featuring Yvonne Gilmour from Afterpay, Michelle Yanez-Olivares from Accent Group, and Riccardo Pasto from Forrester as they discuss how the crisis has impacted their organisations and how they have responded.

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Speakers

Sarah Reed

Panel Host - Sr. Director, Global Strategic Events

Steve Bray

Vice President - Australia & New Zealand at Zendesk

Yvonne Gilmour

Head of Service Delivery, Afterpay

Riccardo Posto

ANZ Head of CX Research, Forrester

Michelle Yanez-Olivares

Head of Customer Experience, Accent Group