Learn about our top CX big bets for 2021

Thursday, 3 June 10:30 AM SGT

About

Grab a coffee and join us for our first inaugural Coffee Break APAC series for small business!

In this series our experts will share how Zendesk products help small businesses and what companies like yours should prioritize now.

Last year, we saw many companies are rapidly adding digital tools to help them scale their operations and better serve customers. Those who prioritized CX or customer experience before the pandemic are already reaping the benefit and have an advantage over their competitors. Mature CX organizations are more than six times as likely to exceed customer retention goals.

Investing in your customers pays off, but what to prioritize can be a little tricky. To help guide the way, our team of experts reviewed data from businesses that are using Zendesk worldwide. Here are the priorities for delivering better customer experience:

  • Makes things easier for the customer
  • Set your teams up for success
  • Keep your business in sync

We’ll dive into the best practices for each priority.

Register now, you don’t want to miss out!

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Speakers

Mars Reyes

Senior SMB Account Executive

Nate Kanat

Senior SMB Account Executive

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