CX Discoveries: Decoding customer service
Benchmark your customer experience, and get actionable steps to supercharge it in 2021 and beyond.
Join industry experts as they reveal the findings of APAC research by ESG Global, guide you through the stages of CX maturity, and how you can unlock the door to CX success at each step.
We’ll walk you through our interactive assessment to uncover your level of CX maturity, then reveal how and why you should take your next steps. The path to CX success is just around the corner, we’ll help get you there.
Register to unlock exclusive access to live Q&A with ESG Global’s industry analysts, and much more.
AGENDA AT A GLANCE
● Driving Innovation in a World of Disruption; Christian Majgaard, LEGO
● CX Maturity Assessment tool, live benchmark
● APAC research findings and live Q&A; ESG industry analysts
● Breakout tracks for CX Starter, Riser and Champions
● Deep dive into messaging, machine learning, AI and more
Former Head of Global Brand & Business Development for LEGO
Sr. Director of Global Strategic Events for Zendesk
Director of Custom Research for Enterprise Strategy Group
Vice President, Research and Analyst Services for Enterprise Strategy Group
Director of Customer Success for Zendesk
Senior Manager of Customer Success for Zendesk
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