Tune into this webinar to hear Zendesk Director of Product Marketing, Abhiroop Basu, give an inside look into what’s new and upcoming with customer service trends and how the Zendesk Support Enterprise plan provides you the tools to help you adapt.
Hear a candid walkthrough of the evolution of customer expectations, how to set up your customer support operation for long-term success, and how to get the most out of the advanced functionality in the Support Enterprise plan including the ability to:
● Connect the right agent with the right ticket using skills-based routing
● Store and connect your own data sources to Zendesk
● Create multiple ticket forms to get the right customer information
In these 30 minutes, you’ll walk away with tips and tricks on how to get the most out of Zendesk Support so that you can take your support operations to the next level.
Abhi Basu is a Director of Product Marketing at Zendesk who works with some of Zendesk’s largest customers to help them create the best experiences for their customers.