How to execute WhatsApp-centric customer support (and more!)
Customer expectations are constantly changing, and the pandemic has accelerated this situation further. This is especially evident in customer’s support channel preferences, with many customers preferring messaging channels to reach customer support. In fact, Zendesk’s CX Trends 2021 indicated that 61% of Indian customers tried Messaging as a support channel for the first time in the last year. In these times, it is essential for businesses to provide a truly seamless omnichannel experience which covers WhatsApp as well as other channels.
This demo shows you how you can do that, and with an easy to implement and easy to use agent interface. What’s more – the Zendesk interface has been carefully designed to maximize agent productivity, and in turn customer satisfaction. It’s also useful to get relevant insights from your support data. Zendesk’s rich visual representations help you make sense of critical data faster, enabling you to truly deliver the best customer experiences. Just like other Zendesk customers such as Slack, Netflix, Uber, Airbnb, Zoom, and many more!
This video was originally hosted on the IQPC CX Network portal.