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Understand and act on your ticket data with Insights reporting - Europe

Available On-Demand


Making data-driven decisions to improve your customer service experience doesn’t need to be a difficult or time-consuming task.

With Insights in Zendesk Support, you have access to over 200 pre-built reports designed to help you better understand your ticket lifecycle from start to finish.

Join our Customer Success team for a quick tour of Insights, after which you’ll know
how to:

● Navigate the reporting dashboards and build your own
● Monitor agent and team performance
● Analyse your customer journey
● Leverage key data points when making strategic decisions

You’ll have plenty of chances to ask questions in a follow-up discussion hosted in our Community after the workshop concludes.

Complete the form below to view your webinar


Olena Sosyedovaphoto

Olena Sosyedova

Customer Success Associate

Ivana Milkovicphoto

Ivana Milkovic

Customer Success Associate