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How to lead an impactful team of agents



Join us as we dive into the importance of optimizing your support team’s speed, accuracy, and personalization with Zendesk’s Workforce Engagement solutions (QA and WFM); You’ll learn how Workforce Engagement Management (WEM) can help:

  • Provide superior quality

  • Improve customer satisfaction

  • Increase staff well-being

  • Drive revenue

With Zendesk QA + WFM, you can harness the power of everyday customer interactions to consistently deliver superior customer service.

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Lilith Shoemakerphoto

Lilith Shoemaker

Product Marketing Manager, Zendesk