It's time to scale: 3 ways to maximize growth for small businesses
Tuesday, June 14th, 10:30am SGT/12:30pm AEST
About
In our digital-first world, small businesses are able to level the playing field and compete for customers against larger competitors. The trick? Growing and scaling while providing the best customer service.
Join us to connect with Zendesk service and sales leaders in real-time as they break down the best practices for accelerating service-led growth—tailored to fit growing businesses.
Here is a sneak peek at our topics:
Integrating emerging capabilities on a budget
Scaling without losing the ability to tangibly care for customers
Supporting agents to accelerate service-led growth
Fostering a culture of collaboration by putting customers first
Plus live Q&A!
Speakers
Maddy Stork
As a Product Marketing Manager for Zendesk Sell, Maddy works closely with her partners in sales, marketing, and product to help customers and prospects realize the value of Sell. Maddy got her start at CEB, the consulting firm that pioneered research on CX and customer delight, and later spent time as a consultant in competitive intelligence and market research, working closely with a range of SaaS companies.
Grace Lofgren
As a Customer Success Associate, Grace's job is to help customers reach their business goals through the optimization and use of the Zendesk platform. Grace has been at Zendesk for three years, working her way through both the sales and success organizations. Besides helping customers with their customer experience, Grace enjoys reading, walks to the dog park with her husky, Stella, and baking delicious treats!
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Billy Caldwell
As a Senior Customer Success Consultant for Zendesk Sell, Billy partners with our Sell customers to understand their business as a whole, their use case and collaborates with them on how to get the most out of the system. Billy has been with the company for over 2.5 years and works alongside our larger clients that come from many different industries and locations. In his free time he enjoys tennis, golf, djing and spending time outside.
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Brett Kissell
Brett is a Virtual Success Associate at Zendesk, specializing in strategic, one-on-one conversations with customers to ensure that they have a clear roadmap in front of them for how to get the most out of their Zendesk. He’s been with the company for 3.5 years working in both the Sales & Success worlds, and in his free time, enjoys playing piano, disc golfing, and watching movies.