Messaging and the future of CX

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Messaging is everything right now. Our world is threaded together by conversations that happen across all the different apps that we use. The pandemic has further amplified this trend with Zendesk data showing a 50% surge in messaging-based support tickets over the last eight months. This also points towards a greater role for Conversational AI, as companies strive to deliver exceptional experiences for their customers.

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Suman Ram

Solutions Leader - India & SAARC, Zendesk

Madhan Mohan

Director of Engineering, Implementation, Haptik

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