Zendesk on Zendesk: How we provide multichannel support at scale
Have you ever wondered how Zendesk uses Zendesk? In this ongoing series, we’ll take a behind the scenes look at how our global customer advocacy team puts our own products to use to provide a round-the-clock multichannel support experience.
Join Zendesk customer advocacy team leaders in conversation about how they created a seamless support experience for 100K+ customers across all channels, including:
● Live chat
During this webinar, we’ll discuss challenges and successes encountered along the way and what we’d change if we could do it all over again. We’ll discuss how a multichannel approach enables us to meet customers where they are, which increases our customer’s satisfaction and, in turn, improves our own agents’ efficiency. Our speakers will also answer your questions in a live Q&A session at the end of the webinar!
After this 60-minute webinar, you’ll come away with new ideas and things to try, whether you are just starting to expand your channels beyond email or are a veteran of multichannel support.
Ben Collet Ben Collet is a Director of Global Advocacy at Zendesk where he leads customer service initiatives for enterprise and strategic accounts. Ana Wiechers Ana Wiechers is a Senior Manager of Customer Advocacy where she leads a team responsible for triage and product support across multiple channels. Melissa Burch Melissa Burch is a Knowledge Manager at Zendesk where she leads efforts to deliver increasingly valuable self-service offerings to our customers. Jim Nestell Jim Nestell is a Senior Manager of Global Advocacy Operations at Zendesk where he leads cross-functional teams in charge of implementing and maintaining our multi-channel customer service environment.
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