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Article
7 min read
Customer experience manager: Role, skills, salary, and more
Here’s everything you need to know about customer experience management, from the essential qualifications to become a CX manager to excelling in the role.
Article
4 min read
What's new in Zendesk Workforce Management (WFM)
Check out the latest integrations and enhancements within the Zendesk platform.
Article
4 min read
Communicating, collaborating, connecting: What I learned in my time as a Zendesk Partner
Here’s how to make the most of your partnership with Zendesk.
Article
1 min read
The customer experience jackpot: How Zendesk is winning big with AI
Learn about the features announced at Relate 2024 to see what Zendesk promises for future customer and employee engagement.
Article
1 min read
23 employee perks to empower your team
Keep your employees happy by offering perks that support their productivity, health, and emotional well-being. Learn the best perks for employees in this guide.
Podcast
1 min read
Direct from Relate 2024—with Zappos Insights co-creator Robert Richman
Join us in Las Vegas where we sat down with Robert Richman, author of The Culture Blueprint, and had attendees place their bets on the future of customer service.
Article
1 min read
Employee benefits: A guide for 2024
Learn what employee benefits are and why they matter, and then get ideas for programs that can improve employee retention.
Article
1 min read
What is employee performance management? A complete guide
Learn how to improve employee retention, development, and productivity in your workplace by muscling up your employee performance management.
Article
2 min read
Workload analysis: Definition + step-by-step process
A workload analysis uses real-time data to help you understand how agents are spending their time to increase your support team’s productivity while maintaining their well-being.
Article
1 min read
What is employee self-service? Benefits + tips to implement
Leverage employee self-service to provide 24/7 support to your workforce and enable your HR and IT teams to be more productive.
Article
13 min read
Offboarding: Definition + how to offboard an employee
Employee offboarding is the process of helping an employee leave your company while creating smooth transitions for remaining employees and limiting your risks.
Article
1 min read
Workforce scheduling: What it is and how to hone it
A successful workforce scheduling strategy can increase team efficiency and productivity. Learn how to optimize your workforce schedules in our guide.
Article
9 min read
Automated quality management (AQM): The complete guide
Embrace automated quality management to streamline your operations, reduce costs, improve the customer experience, and more. Learn the basics below.
Article
11 min read
What is employee development, and why is it important?
What is employee development? Employee development involves heightening the knowledge and skills of your organization’s employees.…
Article
1 min read
Human customer service: How to leverage AI to enhance customer relationships
Great customer experiences are about making personal connections. Discover why human customer service is important and how you can use AI to enhance it.
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