CX Innovation
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Zendesk launches Relay to deliver proactive bulk messaging
Zendesk, Inc., the company providing the most complete AI solution for CX on the market, today…
AI charts bold new course for CX
Zendesk today released its Future of AI-powered CX report, forecasting a radical overhaul of the customer…
Zendesk Head of AI and customers weigh in on how AI redefines the role of customer service agents
AI is revolutionizing customer service, with advanced AI agents evolving from simple bots into proactive, sophisticated…
Zendesk CTO takes the stage at VentureBeat Transform 2024
Today at VentureBeat Transform 2024, Zendesk joined an impressive speaker lineup of leading industry executives from…
Zendesk Head of AI on unlocking the power of AI
Zendesk recently hosted a panel discussion, uniting tech industry experts to shed light on effective AI…
Q&A with Zendesk Chief Technology Officers
Customer experience (CX) has undergone a significant evolution in recent decades as a result of technological…
Zendesk Rolls Out OpenAI's GPT-4o, Enhancing AI-Powered Customer Interactions
At Zendesk we are committed to providing the best Generative AI experiences to our customers, and…
AI-augmented work is here and it’s making the employee experience better, says Zendesk report
Zendesk today released its annual Employee Experience (EX) Trends Report, signaling a consensus among businesses that…