Our API’s offer various methods of integrating and extending the functionality of your zendesk. Pick the method that suits your needs and expertise.
Mail API
Submit/update tickets via email AND set properties. Handy for bulk importing tickets from other systems or submitting tickets from other applications with a minimum of programming.
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REST API
The REST API allows developers to hook into Zendesk and connect it to third-party applications. Whether you’re writing a plugin for an application or planning on hooking some internal application into Zendesk, the API can do it for you.
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Widgets (Javascript API)
Widgets are html fragments that can be embedded directly on selected pages of your help desk. Use widgets to integrate external data in your help desk interface or push data from your zendesk (e.g. time spent on a ticket) to other systems, and pull data back and record as ticket events. All by using Javascript alone.
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Remote authentication
Remote authentication allows you to authenticate Zendesk users on your own domain, rather than having them register and maintain login and password in Zendesk. This requires that you provide a means for Zendesk to ask your server if the user is logged in.
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Targets
A target is a destination for status updates. The status updates gets sent via a trigger, so once you’ve configured a target, you should go to your triggers page, and edit the trigger which you want to send notifications to the target.
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