Help Desk 2.0. Tender Loving Customer Care.

Outstanding on-demand customer support.

No downloads. No install. No worries.

Elegant and beautifully simple.

Designed for you to look your best.

Completes the CRM life cycle.

Embrace customer feedback.

Works in IT. Works for customers.

A plan for every need. From $19/month.


 

6 different flavors

Sign up for free in 2 minutes or Take the tour

Pay as you go and cancel at any time. No long-term contracts or sign-up/termination fees.
All plans come with an initial 30 day free trial period. No credit card required.


Zendesk at-a-glance

Have it your way

Zendesk adapts to your business. Customize business rules, SLAs, reports and look and feel to fit your needs.

True email integration

You can submit, update, qualify, assign and share your tickets via email. No compromises. And it's all in the box.

Self-serving community

Keep everybody up-to-date and encourage your customers to participate in the conversation with forums.

Integrate and extend

A plethora of no-nonsense API options, incl. REST, RSS, Ajax/Javascript widgets and email.

Do it yourself

Sign up and get going in a matter of minutes. No IT department required.

Want to learn more? Take the tour!

 

Customer Zen

Zendesk has eliminated our problems with overlapping and lost replies

"Zendesk has allowed us to systematically track and reply all our customer support requests eliminating problems with overlapping and lost replies. With Zendesk's flexibility in customization and its ease of use, we were able to implement our existing customer support workflows while our staff can manage all issues in a simple, beautiful web-based interface."

P. K. CHAN, Esq., CEO, EditGrid - EditGrid is an online spreadsheet application empowering the next generation business. With your data accessible and manageable in real-time, it provides you the most convenient platform for collaboration, communication, and group data contribution. A Web 2.0 Online Spreadsheet.

We've seen a marked improvement in our service levels and corresponding customer satisfaction

"WebExpenses is a rapidly growing expense management automation service. The rise in our user base meant that we need a professional system that can scale as fast we are growing. We researched the market and Zendesk came out as the right solution at the right price. We've been very happy so far and we've seen a marked improvement in our service levels and corresponding customer satisfaction. I recommend the service to anyone who needs an easy to implement, feature rich help desk application that will deliver value from day one."

Sanjay Parekh, Founder & Operations Director, WebExpenses - WebExpenses is a specialist provider of web-based expenses software serving customers in industries as diverse as consultancy‚ consumer goods‚ financial services‚ healthcare/pharmaceuticals‚ IT‚ recruitment and telecommunications.

Zendesk eliminates the usual routine involved in rolling out a new help desk

"Zendesk eliminates the usual routine involved in rolling out a new help desk system - buying a server, housing it, maintaining it, keeping the O/S updated, keeping the antivirus updated, applying software updates in order to get more features, etc. Zendesk simply takes care of all of that and I get what I wanted in the first place - a help desk system that works."

Peter Clark, IT Director, Tetco, Inc. - TETCO is a San Antonio company that operates convenience stores and petrochemical distribution in nine states besides having significant interests in oil and gas exploration, real estate development, and paving and utility construction.

No training necessary - as simple as sending an e-mail

"Inquisite IT was looking for a ticketing system that would seamlessly fit into the daily lives of all of its departments instantly, no training necessary, as simple as sending an email. Zendesk's excellent email integration and elegantly simple interface nailed it!"

David Jacobson, CTO, Inquisite - Inquisite builds software applications that make it easy for IT, HR, Marketing, and business professionals to collect, manage, and take action on employee and customer insight data.

Within minutes we were up and running with an excellent, cost effective Customer Support Desk

"For a fast moving, expanding company, Zendesk has proven to be an invaluable tool. Its ease of use and high degree of manageability really allow us to control how we approach customer support. It is very quick to set up, within minutes we were up and running with an excellent, cost effective Customer Support Desk."

Chris Kennedy, Platform Manager, Cubic Telecom / MAXroam - MAXroam is a service of Cubic Telecom Limited. With MAXroam you can pick up your mobile anywhere in the world and call anyone in the world for as long as you like and not worry about the price.

My customers now have one support center and one beautiful, customizable interface

"Being a brand new and 100% bootstrapped web app, Stafftool started out using three different third-party support applications with three different interfaces - one for tracking tickets, one for a help desk, and a standalone user forum. With Zendesk my customers have one support center and one beautiful, customizable interface."

Toby Sterrett, Founder, Stafftool - Stafftool is a web 2.0 app for churches and non-profits to manage their people, events, and communications.

A whole lot of features for a lot less money than we used to spend

"Customer support is critical for our business, so when we switched from an purchased in-house application to Zendesk, the main reason was to get a hosted reliable service. Zendesk was every bit as reliable as we hoped for, and added a whole lot of features to our services for a lot less money than we used to spend. We strongly recommend Zendesk."

Andreasen Lydersen, CEO, Metro Remote - Metro Remote delivers remote service solutions for SMBs.