ClickDesk provides a wonderful combo of live chat, voice chat, social toolbar and offline chat management system.
Your online web visitors can chat or call you directly from your website with no additional hardware or software installation. You can respond to chats and calls directly from your Google Talk or Skype.
An extension to your social media service - NetworkWorld 4.5/5
With this new ClickDesk - Zendesk integration, you can
- Provide live chat and voice chat support directly on your website
- Create new tickets in your Zendesk on behalf of the customer from live chat
- Automatically convert all offline messages as new tickets
- Get visitors details, past ticket information and update their tickets directly from the IM
How to install
Please read the setup instructions here http://www.clickdesk.com/zendesk-live-chat.jsp