Velaro Live Chat

Description

With over 12 years of experience, Velaro is a pioneer in the Enterprise Live Chat industry. Their hosted solution (Software as a Service) is highly configurable, customizable, and reliable. With a 99.9% uptime guarantee coupled with a robust reporting platform featuring over 50 different reports, Velaro delivers the very best in real-time customer engagement. From completely customizable chat windows to a success management team that will walk you through every step of the way, Velaro provides a mature product with the perfect cast of people to help you reach your goals.

By itself, Velaro live chat is a powerful tool. When combined with Zendesk, customer management has never been easier. Thanks to Velaro's out-of-the-box integration with Zendesk, agents can create support cases and save them to Zendesk right from the Velaro chat window. When visitors chat with agents on your site, all of that information can be passed directly from the chat back into Zendesk. You can create cases right from the chat window and archive chat transcripts directly to Zendesk.

How to install

To get your Velaro account up and running, all you need to do is add two bits of javascript to your website. Our success management team will take you the rest of the way there.

To set up the Zendesk/Velaro integration, follow the instructions given in the following link:

http://community.velaro.com/velaro/topics/howdoisetupzendesk_integration

Or download the entire setup guide here.