Zen U. is back! That’s right, it’s time again to enroll in the College of Customer Happiness at Zen U.
What’s Zen U.? It’s fun, it’s FREE, and it’s a great way to meet other customer service professionals while learning how to maximize the power of Zendesk to help you make better connections with your customers. Summer’s almost over, but your fall education is about to begin.
Check out what some of our spring Zen U. students told us when we asked, “What advice would you give someone just starting out in customer service?”
Zen U. students have a blast meeting other customer service fans while learning tips, tricks, and best practices from our Zendesk professors. Our spring Zen U. sessions were a big hit, and our fall sessions are starting soon.
The Zen U. syllabus includes:
1. Reporting & Analytics
Find out which metrics and reports are most valuable to your business and learn step-by-step ways to analyze the data and how to make it actionable.
2. Self-Service for Your Customers
Help your customers help themselves! Learn how to find the right content for your knowledge base and unique ways to encourage your customers to self-serve.
3. Triggers, Views, and Automations
Create the best business rules for your team and find out ways to save your agents time while increasing productivity.
4. What’s New in Zendesk
Find out about the latest functionality in Zendesk and how these features can help your team.
Bonus Material – NYC Only
The class in New York City will have extended hours and guest speakers. Stick around to learn best practices for managing a support team, check out interesting Zendesk use cases from local customers, and get a sneak peek at what’s coming up on the Zendesk roadmap. Zendesk CEO Mikkel Svane will speak, and Pam Dodrill, Sr. Director of Global Customer Support, will talk about how the Zendesk support team uses Zendesk in-house.
Classes are filling up fast. Enroll now