We are proud and fortunate to now have over 25,000 customers using Zendesk. Not only have you helped us shape and build the world’s most beautifully simple customer service solution, but many of you have helped us improve the way we do business with our customers, including as it relates to our Terms of Service. Many of the changes we are implementing to our terms are directly related to comments and questions we regularly receive from our current and prospective customers. They include simple things, like providing you with a precise definition of a Zendesk “Agent,” as well as more substantive changes such as the inclusion of a confidentiality provision more typical of business applications such as ours.
We take our contractual and privacy obligations with our customers very seriously and if you believe there are ways we can improve, we want to hear about it. If you have questions or concerns, please let me know. I can be reached at: [email protected]
John Geschke, General Counsel