IT service professionals have to deal with questions from customers that cover the entire spectrum of technical knowledge. Many IT agents have been asked questions that are very simple or completely absurd, especially when compared to the deeply technical questions they might receive on the very next call.
As our latest infographic shows, a little bit of professionalism, composure, and a sense of humor can go a long way in ensuring that you provide the same level of IT support to all of your customers.
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<img title="Surviving the tech-challenged public" src="http://zd-assets.s3.amazonaws.com/images/blog/Infographic/Zendesk_Troubleshooting.jpg" alt="Surviving the tech-challenged public" width="615" />
<pre><em>Image originally posted on <a href="http://www.zendesk.com/blog/infographic-surviving-the-tech-challenged-public">Zengage, The Zendesk Blog</a></em>[/html]