Why having new employees answer support tickets could be the best thing your company ever did

You’ve heard the same mantra from every VP of sales for the past decade: “Everyone is in sales.” Today, there’s a new mantra inside fast-growing startups

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More great user groups coming!

Zendesk is hitting the road, bringing user groups and training to cities around the country

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Global customers, regional donations

The introduction of Zendesk’s Starter plan last year was the start of something really great. When customers sign up, they get a

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Three hidden reasons why good people provide bad service

On Wednesday, May 1, we’re presenting an excellent new Zen Masters Webinar: Three hidden reasons why good people provide bad

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Tip of the week: queue management in Zendesk

Wouldn’t it be helpful to have a guide that generally outlines the best ways to manage your queue of tickets?

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Rewards and recognition: happy employees, happy customers

It’s always been my philosophy that you get happy customers through happy employees

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The good, the bad, and the ugly: the impact of customer service

Our latest infographic highlights the findings of a recent report on customer lifetime value, finally getting to the good, the bad, and the ugly truths of how consumers—and their future spending—are influenced

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Tip of the week: notifying external email addresses

Many of you LOVE triggers and the quick and the easy ticket management it allows you to setup and automate, as well as the email notifications it allows you to send

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Zendesk API 101: increasing the capability of your Zendesk

Maybe you love Zendesk, but want to customize the look and feel to your brand. You’re not alone. In fact, most of our customers reach a point where they want to get the most out of their Zendesk and the solution is the Zendesk API

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Customizing your Zendesk – best practices for UX, part 3

In part 3, we’ll take an in-depth look at how certain customizations are actually done on the back end. That’s right, we’re getting into the nitty-gritty of HTML, CSS, and JavaScript!

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