The hand-off between customer support and engineering is a critical one for many organizations. With this seamless, two-way integration, your support agents and developers can easily collaborate, edit, update or resolve a ticket from within Zendesk or JIRA.
Create synergy with your teams, and delight your customers.
A match made in heaven
Zendesk for JIRA gives customers a simple way to pass help desk tickets straight from their customers to their development teams. Zendesk is leading the charge in the help desk and customer service arena and our partnership, and the strength of our combined offering, is going to make lots of happy customers.
Work better, together
Allow your support and engineering team to seamlessly collaborate on customer support requests that are associated to issues, such as bugs. Resolve problems faster and keep your customers happy.
Easy to use and implement
Setup the Zendesk for JIRA integration in a matter of minutes, and immediately start sharing support requests with your development team. Easily edit, update or resolve a ticket from within Zendesk or JIRA, to keep building a robust and elegant product.
Automatically track all issues
All interactions are automatically added to a Zendesk ticket, no matter if they happen on Zendesk or JIRA. Also, in order to avoid losing information when sharing tickets between platforms, users can choose to map fields and easily transfer that knowledge.