Gain complete visibility into your customer relationships with this two-way integration that lets you seamlessly access your SugarCRM customer data from Zendesk, and vice versa.
Brightidea loves it
“At Brightidea, we value the streamlining of data across platforms. The Zendesk for SugarCRM integration allows us to connect critical sales and support information and improve cross departmental communication, while maintaining customer satisfaction as the pillar of our business.”
Access SugarCRM data from Zendesk
View SugarCRM information in a customer profile directly in Zendesk. Customize SugarCRM attributes shown in Zendesk user profiles.
Access Zendesk ticket data from SugarCRM
View Zendesk tickets directly from SugarCRM, and filter them by status, priority and type. Update and create Zendesk tickets within the SugarCRM platform.
Analyze Zendesk Tickets with SugarCRM Reporting
Report on consolidated SugarCRM cases and Zendesk ticket data, and tap into SugarCRM’s advanced analytics to make intelligent business decisions.