Zendesk Client Services & Partners

Our Zendesk experts, along with a global ecosystem of partners we love and trust, will help guide and enhance your Zendesk experience. Whether managing your complex implementation from start to finish, tailoring your Zendesk design for a seamless customer experience, or migrating your data and systems in a way that works for you, our array of services can help take your Zendesk and customer service to a new level. Contact us for help.

Appamondo

www.appamondo.com
[email protected]
0843 224 9088
England

It’s simple – we DEPLOY, EDUCATE end-users and SUPPORT technologies including Zendesk that transform the way you work. Let us help you create a web-based organisation that can be operated from any place, on any device.

The Marketing Department

tmd.com.sa
[email protected]
+966138640304
Middle East & North Africa (MENA Region)

The Marketing Department (TMD) is a Middle East based internet marketing consulting agency that empowers businesses to be in control over their internet marketing outcomes. Specialties: Internet Marketing Strategy Development, Internet Marketing Coaching Services, Online Advertising, Online Customer Services Advisory & Internet Marketing Training Services.

Placetel

www.placetel.de
[email protected]
Germany

The Placetel cloud pbx system is perfect for small and middle enterprises. The Placetel platform offers a comprehensive portfolio of more than 100 functions (e.g. CTI, Fax, IVR, mobile convergence etc.) allowing customers to participate in the advantages of a shared infrastructure while being fully scalable to the customers needs. The Placetel service can be implemented online, this means companies can register online, implement their pbx system online and being supported online – by phone, chat or e-mail. With Placetel an additionally ISDN or analogue telephone connection is no longer required – only a broadband connection is needed. Over 5000 business customers made their decision for Placetel.

About Placetel and Zendesk: With Placetel you can integrate voice in your Zendesk. Trough the voice API Zendesk user tickets are automatically created by incoming calls from the Placetel phone system. Zendesk Ticket opens if the agent answers the call so that he is able to edit the ticket. The integration improves the workflow of every call center agent.

Alchemic Dream

www.alchemicdream.com
[email protected]

Canada, United States, Germany

Alchemic Dream provides Customer Support, Community & Social Media Management, and Localization services in 40 languages. Since 2001, we have helped hundreds of online gaming companies (MMOs, social games, mobile games) and payment solution providers launch their products and manage their international users with flexible and cost-effective solutions. Our Zendesk specialists can also assist setting up your Zendesk account in various languages and integrate it in several medias to truly benefit from the great features offered by your Zendesk plan. Contact us to find out more!

Always On

www.alwayson.es
[email protected]
Spain

Always On is a company specialized in the development and integration of platforms for providing global services. We have an experience of over 10 years in B2B services. Some of our references are: Mapfre, Caser and National Suisse. We have specialized in offering solutions based on the multi-channel (Web, Mail, Facebook, Twitter, etc.). On any device (Smartphone, Tablets, Computers, etc.). Our certified technicians will help you to set up and implement Zendesk in a quickly and economically way.

Beecom Inc.

www.beecom.ch
Switzerland

beecom Inc. founded in 2000, is the leading provider fore-communication solutions in Switzerland. Besides its profound knowledge in the fields of knowledge management and issue tracking, beecom has a vast experience in customer service solutions, developing custom software applications and social media solutions, working with clients from a wide range of fields such as: Lufthansa, Daimler, UBS, Swiss Post, Migros, WEKA, Hanhart Watches, and many more. Our skilled and experienced team is happy to help you with your Zendesk project.

Cazoomi

www.cazoomi.com/
United States, Philippines, Indonesia, India and Sri Lanka

Cazoomi , a cloud services & solution provider, enables its Zendesk members with solutions ranging from software selection, consulting services, implementation, integration, support, migration and custom development services for any size business. With its global presence, Cazoomi provides clients with the best platform models suitable for their business development and technology integration. Headquartered in the heart of Silicon Valley and with 4 overseas offices in the Philippines, Indonesia, India and Sri Lanka, Cazoomi has unsurpassed front-end engagement teams with a highly flexible & scalable delivery model.

Clear Business Dynamics

www.clearbusinessdynamics.com
[email protected]
Australia, New Zealand

Clear Business Dynamics assists organisations to improve their operations through the use of cloud technology and online solutions. Our aim is to learn about each business we service and advise the best way to adopt cloud technology so that it assists the business operate day to day while also delivering financial benefit via reduced costs and increased productivity. Visit our website to learn more.

Clearvision

www.clearvision-cm.com
[email protected]
UK: +44 (0) 845 459 9530
US: +1 (857) 221-9106 United Kingdom, United States

Clearvision are experts in the implementation, configuration and company-wide deployment of Zendesk. Our consultants define and deliver an effective end-to-end strategy for customer service processes. Whether you are starting new or migrating from your existing toolset, Clearvision has the expertise to ensure your transition to Zendesk is smooth and seamless. Clearvision have offices in the UK and USA, with a global customer base that includes government and defence, banks, insurance, petroleum and pharmaceuticals, manufacturing, communication and telecoms. Our goal is to provide you with a remarkable experience.

Cloud Hop Ltd.

www.cloudhop.it/
[email protected]
+255767800888
Tanzania, Kenya, Uganda, Mozambique, Rwanda, Burundi

Cloud Hop is a Joint Venture between Sumaria and TheCopy Cat Group, that brings together a combined business experience of over 100 years. Their value-driven focus on innovation and efficiency transforms the diverse industries that they operate in.Cloud Hop Ltd specializes in End-to-end cloud integration, especially in implementation, training, management of cloud applications, and ICT advisory services. Cloud Hop was founded in Sept 2012, with the implicit purpose of taking cloud services to the enterprise espousing the core principles of reliability, flexibility, ease of use & costsavings. This has been achieved through a meticulous focus on details, integration of applications and above all satisfying customers’ needs. In the short time that Cloud Hop has been operating, it has built a reputation for solely representing “best of breed” applications that are leaders in their specific solutions. Cloud Hop presently has customers in the following countries which it focuses on: Tanzania, Kenya, Uganda, Mozambique, India, Mauritius and United Arab Emirates

Cloudset – by Coherence Design

www.cloudset.net [email protected]
+44 (0)1202 886288
United Kingdom

Coherence Design are Zendesk tuning specialists who help you implement advanced capabilities that improve your ability to excel at support. CloudSET leverage’s Zendesk’s App Framework and API to provide additional capabilities to extend agent workflows, end-user experiences, and host integrations. We support a world-wide customer base of over 250 and have 5 years of experience working with Zendesk

CloudSquads

www.cloudsquads.com
[email protected]
United States

CloudSquads delivers transformational results to our clients by bringing social technologies to the enterprise. We provide solutions to the F1000 and leading SMBs to realize call center savings of 15%+ and marketing improvements of over 30%. We do this by harnessing the power of leading social technologies including Salesforce.com, Lithium, Badgeville and Jive and plugging that into existing infrastructure including contact center technologies and marketing automation systems from Salesforce, Zendesk, Oracle, Exact Target and Marketo.

CT Solutions

www.ct-solutions.com
[email protected]
+353 1 6106837
United States, Canada, EMEA, Asia Pacific

CT Solutions provide software products and professional services to call centres globally that increase agent efficiency and enable superior customer service.

Our CT EasiPopper application provides a Zendesk screenpop based on caller’s telephone number and displays the current open tickets on the agents desktop.

CT EasiPopper integrates Zendesk with all the leading telephony platforms

Design Industries

ow.ly/zwAcn [email protected]
+611300 73 63 63
Australia, New Zealand, Asia Pacific

Design Industries will assist your organisation in getting the most out of Zendesk. Design Industries harness commercial strategy with the latest in web technologies to provide your business with a software advantage. For over a decade, Design Industries has been providing on-line software solutions that transform ideas into sustainable success stories. More than software, we create what we like to call ‘business information systems’, which leverage the different platforms that your business is run on. Our expertise includes: providing advice and strategy, e-commerce solutions, custom applications, software integrations, content management systems, integrating CRM (customer relations management) and ERP (enterprise resource planning) systems, mobile access and solutions for start-ups. Please contact us for a free no-obligation discussion of your project.

DoIT International

www.doit-intl.com
[email protected]
Israel, Greece

DoIT International was helping customers in Israel and Greece for the last decade by providing best-of-breed cloud solutions. Our unparalleled knowledge and experience deploying state-of-the-art solutions is the key for your success. Contact us today and meet the team of professionals who don’t compromise for quality.

Estuate

www.estuate.com
[email protected]
408-400-0680
United States, Canada, India, UK

Estuate is a global technology services company, headquartered in Sunnyvale, California, with additional offices in Canada, India and the UK. With deep roots in the Enterprise applications space, we provide world-class software product consulting, implementation, migration, integration, custom development and professional services to Enterprise customers in diverse verticals. We leverage our cloud based apps ecosystem expertise to appreciate all the underlying nuances and serve zendesk members effectively. We pride ourselves on being highly-responsive, nimble and efficient, and are honored to let our clients speak on our behalf.

Frumatic

www.frumatic.com
[email protected]
+90(212) 243 9585
Russia, Monaco, Turkey

Frumatic in web and mobile technologies offering modern solutions. Our clients are companies who want to give their market position a new pulse by using cutting-edge solutions. The world of Internet technology is dynamic and constantly evolving. You certainly don’t want your competitors to tap into its vast resources and use its huge power before you do. If you want Interactive webdesign, Internet marketing, online customer tracking, real-time feedback: then there are plenty of tools now to increase your sales efficiency. Frumatic is a team of skilled professionals dedicated to effectively increasing your market share. We work with PHP, MySQL, WordPress, Django, Python. We can also help users customize their helpdesk to match their website layout working with CSS and Javascript, our designers will pick the right color combinations. Frumatic is an international company based in Usa, Monaco and Istanbul, so there is no obstacle for contracting with us, whether you are our client or our partner. We are ready to employ our expertise and talent to flawlessly make the most of your business.

Great Wave Tech

www.greatwavetech.com
United States

Great Wave Tech is a success focused Professional Services firm located in the Bay Area. We are a full service consulting firm dedicated to delivering software as a service (SaaS) focusing on Zendesk.com, Salesforce.com, Boomi and Informatica cloud services. As a Zendesk consulting partner, our team utilizes vast experience and agile techniques to deliver successful, quality client solutions.

iMovo

www.imovo.com.mt
[email protected]<

iMovo is a dynamic professional services and solutions organisation, specialising in the fields of Customer Relationship Management (CRM) and Business Intelligence (BI). iMovo is committed to help companies achieve a true 360 degree view of their business and their customers. iMovo are based in Malta, with a global customer base that spans various industry sectors such as financial services, iGaming, retail, distribution, telecommunications, the professional services industry and the public sector.

Keboola

www.keboola.com
[email protected]
UK, US, West Europe

Keboola is a team of people who are ultra-passionate about data (also known as data geeks). We also happen to be GoodData’s most experienced implementation partner. Keboola helps clients maximize the business value of their Zendesk solutions – from just building a few extra reports, to internal GoodData training, and/or creation of advanced analytics projects. Our geeks will help you turn data into actionable information in order to achieve your goals and answer those “unanswerable” questions. We build end-to-end BI solutions to help you make sense of your data, and by sense we mean money.

Konstant Infosolutions

konstantinfo.com
[email protected]
+1-310-933-5465
United States, Canada, Australia, United Kingdom, India

Konstant Info is an award winning mobile and app development company. We have been rewarded by many prestigious organizations for our excellent services. We have experts available on various technologies including Mobile App Development (iPhone, Android etc.), Magento, WordPress, Joomla, Drupal, CakePHP, Zend, Yii, PHP/MySQL, ASP.Net etc. We provide an integrated service offering that includes strategic consulting and customer research, graphic design, as well as the development and implementation of world-class e-business applications.

At Konstant our development team represents one of the leading resources for innovative and sophisticated web-based solutions. As Zendesk’s service implementation partner, Konstant can help you with your Zendesk implementation, migration, plugin, connector and support needs.

We also have designed numbers of websites and web-based applications for companies of all sizes. Our strategy for project development is anchored in a phased approach. This lets us establish a clear set of goals that ensure the quality of work is maintained throughout the entire development process for 100% client satisfaction.

Inforum

Inforum
[email protected]
+502 2417 2400
América Central y el Caribe.

Descripción: Inforum implementa software de negocios SAP en Centro América y el Caribe, además de productos complementarios, ayudando a ser más eficiente las operaciones de negocios de nuestros clientes. Hoy en día se cuenta con más de 300 clientes en toda la región, en todo tipo de giros de negocio, lo que nos da una amplia experiencia, logrando darle excelentes resultados en un tiempo muy razonable. Entre los productos complementarios se encuentran soluciones para:

o Manejo y optimización de Inventarios

o Manejo y administración de bases de datos.

o Producción Avanzada

o Puntos de Venta

o Inteligencia de Negocios

o Nómina y Planillas

o Manejo de Construcción.

o Entre otros.

Lovestock

Lovestock & Leaf
[email protected]
1300 40 88 70
Australia, New Zealand

Lovestock &Leaf are the go-to experts for Zendesk® in the Australasian region. L&L will help you maximise your investment in Zendesk® and ensure that it is implemented and fine tuned to your intricate business needs. Our track record in the region is second to none, having delivered successful Zendesk®implementations for the telecommunications, retail,fashion, group buying, e-commerce and IT industries. We’ll make your transition to Zendesk® smooth and efficient.

Merlin

www.misgl.com
United Kingdom, Philippines and Hungary

Merlin provides world class Customer support, IT Service Desk and Infrastructure support services to some of the largest companies inthe world including GE Healthcare, Oracle Corp, DHL, Ryanair and TrendMicro. By leveraging ouroperational centres in the Philippines, Hungary and UK, Merlin delivers truly blended, low cost, multi-lingual, 24 x 7 support without compromising quality. Through a combination of great people and innovative technologies that streamline and automate human processes we strive to deliver the most efficient and cost effective solutions to our clients. As a result, Merlin is more than a vendor to our clients; we’re a trusted business partner and we’re proud that some of the world’s largest companies have put their trust in us over the last 21 years.

MediaCT

www.mediact.nl [email protected]
+31(0)20-2400654
The Netherlands

‘C’ommerce & ‘T’echnology make up the foundations of MediaCT . The leading e-commerce development agency, MediaCT specialises in the Magento platform. As your strategic partner in technology we deliver the highest quality in the development of new web shops and the optimisation of existing web shops. We lead the market with our marketing DNA, our conversion focused attitude and our excellent knowledge of technology. We go for perfection, love the business and value long-term relationships with our clients. Strategic partnerships allow us to provide full, high quality support in all e-commerce disciplines, from back-office to internet marketing issues. Our team is made up of dedicated, communicative technology freaks. We stand for short communication lines and openness. From our office in Groningen, the Netherlands, we serve over 60 renowned e-commerce enterprises throughout the Netherlands – inspiring, motivating, and taking our clients to the next level. One partner, one common goal.

Metaverse

www.metaversemodsquad.com
[email protected]
United States

Looking for an outsourced team of customer support agents with Zendesk expertise? Metaverse ModSquad agents and moderators work with Zendesk’s online help desk software to engage customers, resolve tickets, and build communities for marquee brands, especially for social media, virtual worlds, and online games. It maintains a team of professional staffers around the world in several languages and a 24/7 operations center in Sacramento, California.

もしもしホットライン

www.moshimoshi.co.jp
0120-610-810
Japan

もしもしホットライン もしもしホットライン 株式会社もしもしホットライン もしもしホットラインは、お客様企業とその顧客との接点である 「コールセンター」、「インターネット」、「フィールド・オペレーション」という非対面・対面のコンタクトチャネルを最適に活用し、お客様企業に対して 「営業・マーケティング支援」サービス及び「バックオフィス業務支援」サービスをワンストップでご提供しています。

New Leaf Ventures

www.newleafventures.com.ph
[email protected]
Philippines

New Leaf Ventures is a cloud-based solutions provider passionate about building better businesses. NLV is a Philippine reseller of Zendesk, committed to help you fully maximize your account by offering regular Zendesk classes, as well as support.

Myndbend

www.helpdeskapps.com
United States

Myndbend, a U.S. based company, has demonstrated its expertise with Zendesk implementations and customizations for several years — including Help Center, custom agent apps, copywriting, and migrations. Additionally, with Marketplace apps such as Myndbend Change Manager, Myndbend has effectively extended Zendesk functionality for businesses of all sizes.

oDesk

www.odesk.com
+1-650-853-4170
United States

oDesk is the world’s largest online workplace! Get your job done — on your budget and terms. Staff up, staff down — quickly, easily, and on demand. Enjoy hassle-free payments — oDesk securely handles all financial transactions. Find thousands of Developers and Customer Support Reps on oDesk.

JVB

www.jvbti.com.br
[email protected]
+55 (11) 99130-9972 ou +55 (11) 4941-1444
Brazil

Descrição: A JVB é uma empresa atuante no mercado há mais de 15 anos, provendo soluções de TI para os melhores resultados dos negócios dos seus clientes. Através da Consultoria em Atendimento ao Cliente com Zendesk, implementamos processos e melhores práticas com o objetivo de aumentar a performance do atendimento e transformar este serviço em uma ferramenta de marketing.

OrangeOne

www.orangeone.jp
03 5283 2121
Japan

OrangeOne株式会社パソコン、スマートフォン、デジタル家電とネットワークインフラの普及に伴い、企業の顧客獲得と顧客を定着させるためのサポートは複雑化しています。OrangeOneは、企業様の顧客を集め、定着させ、業務効率を拡大させる事で、お客様の利益向上に貢献するサービスを提供する企業です。主な事業としては、遠隔サポートソリューションの販売事業(国内で71%以上のシェアを誇るRSUPPORT社の遠隔サポートツールの販売)、PC/スマートフォン・コンシェルジュサービス事業(有償の遠隔サポートサービスの事業化支援及び遠隔サポートに関連するインバウンド/アウトバウンド・コールセンター業務、出張サポート業務の提供)、クラウドサービス事業(海外で実績のあるクラウドサービスの販売)を展開しています。

PayU Turkey

www.payu.com.tr
[email protected]
Turkey

As a subsidiary of Naspers, a leading group of international media and e-commerce platforms, PayU currently operates in 16 different countries and work with more than 25,000 member businesses worldwide. PayU launched its operations in Turkey in September 2011 with the aim to be an important business partner for the e-commerce brands in the industry, by incorporating its globally gained knowledge and experience into the local e-commerce market needs. PayU Turkey offers a large array of services including virtual POS solutions, advanced fraud prevention filters, expert fraud monitoring team that operates 24 hours 7 days and value added services. PayU Turkey improves the service quality of e-commerce businesses while providing an innovative service approach by cooperating with Turkey’s leading banking and licensing institutions.

Sabienzia Technologies GmbH

www.sabienzia.com
[email protected]
Global
+49 30 408 171 300

Sabienzia Technologies is a dynamically growing company and is regarded as a pioneer in the field of communications in telework. Thanks to the Interactive Dialogue Platform (IDP), Sabienzia empowers organisations to securely virtualise their workplaces using a comprehensive Suite composed by a set of multichannel solutions. Providing the technical basis for secure data transfer and processing, organisations benefit from Sabienzia’s technology effectively reacting to dynamic business, by means of securely enabling their geographically distributed teams on demand at any time with high flexibility. All Sabienzia services are conceived as “Software as a Service” and as such require nothing more than Internet access to be used. Sabienzia takes over the remote provisioning of all necessary software to guarantee a fully compatible and reliable operation within a private network infrastructure.
With the introduction of the Voice integration between Zendesk and Sabienzia, the level of cooperation with customers and colleagues is highly enhanced resulting on a faster response and a more valuable experience with final customers.
Use the power of your team! Benefit from the synergy of Sabienzia Technologies and Zendesk now!

Soluciones Orión

www.solucionesorion.com
[email protected]
+(56-2) 2640 3900
Chile, Argentina, Perú, Ecuador and Colombia

VM Associates

www.vm-associates.com
[email protected]
United States

Zendesk is a robust product. Macros, triggers, automations – what does it all mean? Where is the value? How does Zendesk fit into your process? We make your transition to Zendesk easy. We provide best practices, custom configuration, custom development, and extensive support and training. Contact us to learn about how you can get the best experience with Zendesk. We will get you up and running in no time!

Wendero GmbH

www.wendero.com
[email protected]
Germany

Wendero is a sales partner for innovative companies in the internet and mobile industries. We share the same language with our clients and know their services and technologies. Our sales is specialized in selling digital and mobile products. We help our clients find and implement the right set-up for their sales activities and generate new customers for them. Our services include: operational sales (lead generation, telesales, field sales) CRM implementation, sales consulting, as well as recruiting and training of sales managers (“wendero sales academy”).

Evamp & Saanga

www.evampsaanga.com/zendesk
[email protected]/a>
+92–51-282-9983
Pakistan

It’s simple – we DEPLOY, EDUCATE end-users and SUPPORT technologies including Zendesk that transform the way you work. Let us help you create a web-based organisation that can be operated from any place, on any device.

Helpando.it

www.helpando.it
[email protected];
+49 30 2632 9772
Berlin, London, Madrid

Specialists in Cloud Based Customer Service – Helpando provides the support you need to get the most from customer service solutions. We provide planning, training, data migration and app development for companies to enable deliver world class customer service.