Partners

To ensure you have the best possible experience with Zendesk, we have a team of partners around the world with excellent technical skills and a deep understanding of our products. Whether you need consulting, technical assistance, custom development or any other services with Zendesk, you will find a knowledgeable partner to help you in our partner network. Read more about our program if you’d like to become a partner.

Global


CustomWare

CustomWare partners with fast growing software companies such as Zendesk to rollout their products to organizations ranging from the smallest startups to government and Fortune 500 organizations. With nearly 100 full time staff located in offices around the world, we’ve developed a reputation for being able to reliably deliver results for our clients across many industries and technologies. Our services include implementation, customization, integration, training and support – all centered around our #1 core value of “delight the customer”.

Website: www.customware.net
Email: info@customware.net
Phone: +1-888-707-0088
Locations: United States, Australia, Malaysia, New Zealand, Singapore

 


Frumatic

Frumatic specialize in web and mobile technologies offering modern solutions. Our clients are companies who want to give their market position a new pulse by using cutting-edge solutions. The world of Internet technology is dynamic and constantly evolving. You certainly don’t want your competitors to tap into its vast resources and use its huge power before you do. If you want Interactive web design, Internet marketing, online customer tracking, real-time feedback: then there are plenty of tools now to increase your sales efficiency. Frumatic is a team of skilled professionals dedicated to effectively increasing your market share.

We work with PHP, MySQL, WordPress, Django, Python. We can also help users customize their helpdesk to match their website layout working with CSS and Javascript, our designers will pick the right color combinations.

Frumatic is an international company based in Moscow, Berlin and Istanbul, so there is no obstacle for contracting with us, whether you are our client or our partner. We are ready to employ our expertise and talent to flawlessly make the most of your business.

Website: http://frumatic.com/zendesk
Email: konstantin.kovshenin@frumatic.com
Phone: +7 (499) 235-3647
Locations: Russia, Germany, Turkey

 


oDesk

oDesk is the largest and fastest-growing global employment platform, enabling employers to hire, manage and pay a flexible online workforce. Our marketplace offers access to thousands of skilled customer service contractors and remote workers with Zendesk experience to help you build a professional customer service team. oDesk’s management tools make it easy to train your staff and maintain accountability throughout your team, and our payment system consolidates your spending into a single invoice, no matter how many contractors you have. No need to budget for building a call center, or limit yourself to local workers. Want to see oDesk in action? Check out how oDesk uses our own marketplace to staff a team of 40 Customer Service Representatives in our CSS case study.

Website: http://www.odesk.com/
Email: mikebarnett@odesk.com
Phone: +1-650-853-4170
Location: United States

 


VMAssociates

We’re a NYC based business development firm with clients around the globe. We believe that business is more efficient, more productive, and more profitable when it takes full advantage of what the internet offers: as such, we focus on getting businesses “in the cloud.” We take a long-term partnership approach that highlights the unique objectives of our clients and matches them with smart, scalable solutions. Clients come with specific problems and leave with holistic, long-term solutions. It’s not about IT: it’s about business wellness.

Website: http://www.vm-associates.com/about-us/vendors-and-partners/zendesk-partnership/
Email: daniel@vm-associates.com
Locations: United States, France

 


e-Core

e-Core provides Information Technology Professional services in development, maintenance and testing of custom applications. The company has corporate clients in Brazil and in the United States supported by its offices in White Plains, NY, and nearshore delivery center based in São Paulo and Porto Alegre, Brazil. As a Zendesk parter, e-Core can help your company with integration, implementation and support of Zendesk projects.

Website: www.ecoreusa.com
Location: United States, Brazil

 


Cazoomi

Cazoomi, a cloud services & solution provider, enables its Zendesk members with solutions ranging from software selection, consulting services, implementation, integration, support, migration and custom development services for any size business. With its global presence, Cazoomi provides clients with the best platform models suitable for their business development and technology integration. Headquartered in the heart of Silicon Valley and with 4 overseas offices in the Philippines, Indonesia, India and Sri Lanka, Cazoomi has unsurpassed front-end engagement teams with a highly flexible & scalable delivery model.

Website: www.cazoomi.com
Location: United States, Philippines, Indonesia, India and Sri Lanka

 


White Stratus

White Stratus is an Enterprise Cloud Computing provider with extensive experience helping large organizations move their legacy platforms to low cost, high performance cloud based solutions. We have delivered Zendesk solutions in the Financial Services, Software, IT and Professional Services industries, and have a team that specializes in integration, data migration and change management for your Zendesk implementation.
We offer a custom diagnostic service to assess your IT ecosystem and present a tailored architecture and delivery approach that will balance your cost and return objectives. Please contact us to arrange a meeting with our Zendesk experts.

Web Site: http://www.whitestratus.com/clients/zendesk-case-study
Email: zendesk@whitestratus.com
Phone:
US: +1-888-414-1780
UK: +44 20 8242 6057
AUS: +61 2919 12997
Location: United States, United Kingdom, Australia

 

United States


Contact Business Systems

At Contact Business Systems we work with clients to leverage the integration of Zendesk with Solve360 CRM-Project Management. This integration enables users to create a connection with their CRM, Project Management and their Zendesk support portal. With Solve360′s flexible, easy-to-use system tied directly into Zendesk’s help desk ticket processing, users will save time by accessing information without bouncing back and forth between applications. Toss in Google Apps and we can help you plan, design and implement an effective, end-to-end, cloud based business system that includes CRM, Project Management, Help Desk, Email, Shared Calendars, Documents and Mobile Sync. Please contact us for a complimentary consultation or a custom quote… we don’t charge an arm and a leg… and we can help you to quickly put Zendesk and Solve360 CRM to work for your organization!

Website: http://contactbusinesssystems.com/content/zendesk-love-your-help-desk
Email: sales@ContactBusinessSystems.com
Phone: 303-317-4375
Location: United States

 


Lexnet

Lexnet Consulting Group’s goal is to help companies realize additional cost savings and increased revenue by adding extra value around a Zendesk deployment.
As a Zendesk partner with over a decade of experience implementing customer support and other CRM solutions, we offer an array of best practices that will help you to achieve your business goals more quickly and for less overall cost — so that you can achieve maximum ROI.
Please contact us to discuss your business goals and discover how partnering with Lexnet can provide incremental benefit to your organization.

Website: http://lexnetcg.com/services/zendesk-services/
Phone: +1-800-799-4539
Location: United States

 


Metaverse

Looking for an outsourced team of customer support agents with Zendesk expertise? Metaverse Mod Squad agents and moderators work with Zendesk’s online help desk software to engage customers, resolve tickets, and build communities for marquee brands, especially for social media, virtual worlds, and online games. It maintains a team of professional staffers around the world in several languages and a 24/7 operations center in Sacramento, California.

Website: www.metaversemodsquad.com
Email: hi@metaversemodsquad.com
Location: United States

 


Myndbend

Create and manage powerful Web presence with comprehensive integrated services from Myndbend Multimedia. Our enterprise-class solutions address every aspect of exceptional websites and online marketing, including:

  • Best of class e-commerce platforms integrated with customer relationship systems such as Zendesk.com and SalesForce.com
  • Advanced project management tools including our Freshbooks time tracking widget for Zendesk agents (www.approvetime.com)
  • Marketing copywriting for Web copy, press releases, blogs, feature articles, email blasts, newsletters, and SEO
  • Content development for approachable, easy-to-read copy including training manuals, white papers, knowledge base articles, process documentation and e-learning
  • Premium graphic design and multimedia for engaging users while supporting information design and usability principles

Website: http://www.myndbend.com/zendesk-help-desk-widgets/
Location: United States

 

United Kingdom


Coherence Design

Coherence Design provides services and solutions for Software-as-a-Service customers who seek to gain the maximum advantage that a Zendesk system offers. Our expertise in planning, configuring, and evolving the use of Zendesk will enable you to reduce your set-up costs, increase adoption rates, and improve the service levels you provide to your customers.
Services include service desk strategy, best practice processes, implementation, and sustaining plans. Since SaaS is a low-cost model, it also needs low-cost consulting support methods which Coherence can provide in the form of guidelines tailored for your industry and your unique characteristics. If required, we can also offer deeper drive consultancy support and integrations.
We aim to help you, help yourself across the whole lifecycle of need, design, planning, implementation, and evolution of your Zendesk solution. Contact us today to discuss how we can help you avoid common mistakes that cost time and money.

Website: http://www.coherencedesign.co.uk
Email: graham.robson@coherencedesign.co.uk
Location: United Kingdom

 

West Europe


Netavanza

NetAvanza es consultoría TIC y de desarrollo de aplicaciones web. Contamos con una amplia experiencia en servicios de consultoría en tecnologías de la información orientados a las PYMES. Nuestra forma de trabajo se basa en un diálogo constante con el cliente para llevar a pleno potencial las soluciones tecnológicas implantadas en la empresa.
Estamos especializados en soluciones SaaS (software como servicio) para ayudarle a conseguir la eficiencia tecnológica.

Contact name: Gustavo Zapico
Email: hola@netavanza.com
Location: Spain

 


Soluzionisubito

Soluzionisubito è un team di esperti, consulenti e sviluppatori di Rich Internet Applications, soluzioni server personalizzate e applicazioni on line. Specializzati in applicazioni per la grafica e l’editoria, workflow Pdf e di prestampa, possiamo integrare e far comunicare qualsiasi tipo di software.
Siamo in grado di personalizzare Zendesk e molte applicazioni SaaS per l’integrazione con sistemi gestionali, database, portali e-commerce, workflow digitali.

Contact name: Damiano Viscardi
Email: so.s@soluzionisubito.it
Location: Italy

 


//SEIBERT/MEDIA

//SEIBERT/MEDIA is your Zendesk partner in Germany and official Zendesk training supplier. More than 60 employees deliver professional services for your Zendesk success including usage adoption strategies, consulting and user & admin training. They specialize in design customizations for Zendesk and offer custom integration of data and development of Zendesk plugins. They develop the free OTRS to Zendesk converter.

//SEIBERT/MEDIA steht Ihnen und Ihren Mitarbeitern gerne vor Ort und persönlich in deutsch und englisch zur Verfügung. Alle Dienstleistungen rund um Ihren Zendesk-Erfolg werden mit eigenen Mitarbeitern aus einer Hand erbracht: Dazu gehört die richtige Implementierungsstrategie für hohe Akzeptanz und intensive Nutzung, Beratung sowie Anwender- und Administrator-Schulungen. //SEIBERT/MEDIA führt die offiziellen deutschen Trainings für Zendesk durch. Die OTRS-zu-Zendesk-Migrationsschnittstelle wird hier genauso wie Ihre individuelle Zendesk-Oberfläche für Kunden entwickelt. In zahlreichen Fachartikeln und Videos gibt es für alle Zendesk-Interessenten viele kostenfreie Informationen.

Mehr Infos: http://seibert.biz/zendesk
E-Mail: zendesk@seibert-media.net
Telefon: +49-611-205700
Location: Germany (Deutschland)

 


beecom Inc.

beecom Inc. founded in 2000, is the leading provider for e-communication solutions in Switzerland. Besides its profound knowledge in the fields of knowledge management and issue tracking, beecom has a vast experience in customer service solutions, developing custom software applications and social media solutions, working with clients from a wide range of fields such as: Lufthansa, Daimler, UBS, Swiss Post, Migros, WEKA, Hanhart Watches, and many more. Our skilled and experienced team is happy to help you with your Zendesk project.

Website: www.beecom.ch
Location: Switzerland

 


Valiantys

Valiantysest une société de conseil spécialisée dans la gestion du cycle de vie des applications (ALM). Notre mission est d’accompagner nos clients autour de leurs processus de support, de service Desk et de développement ainsi que de leurs démarches de collaboration projet. Valiantys dispose d’une implantation à Paris, Toulouse et Madrid et compte aujourd’hui plus de 400 clients.

Nous intervenons principalement sur les activités suivantes :

  • Etude des besoins (processus de support, base de connaissance de support…)
  • Spécification et POC (Proof of Concepts)
  • Paramétrage de la solution Zendesk (worflows, Look &Feel..)
  • Migration des données (OTRS,…)
  • Développement de Plugins
  • Formation des utilisateurs et administrateurs
  • Coaching sur projet pilote

Valiantys Paris 
48 rue Montmartre
75002 Paris
Tél: +33 (01) 77 37 61 36 / Fax: +33 (01) 77 37 49 98

Site Web : http://www.valiantys.com
Email : contact@valiantys.com
Blog : http://blog.valiantys.com/

Tweeter : @Valiantys
Location: France

 

Australia/New Zealand


Design Industries

Sick of talking to web companies who love technology but don’t understand business? Design Industries is different.

One of the biggest headaches in business is getting your website to work seamlessly with other business information systems.

At Design Industries, this kind of integration is our bread and butter. We’re the missing link between your website and your other business software.

We don’t recommend anything until we fully understand your business goals.

Website: http://www.di.net.au/

Phone: 1300 73 63 63
Locations: Australia/New Zealand