Building your Knowledge Base
with Joy Carletti and Max McCal
The Zendesk Knowledge base allows you to create topics and arrange them into forums and categories. You can use the forums to create a knowledge base of support information for your products and services. In this webinar we will review how to build and manage your knowledge base through categories, questions, ideas, and articles. Watch a demonstration on how to build your knowledge base to work for you!
In less than an hour you will learn:
-how to create categories
-how to best use questions, ideas, and articles
-what options your plan covers
Ideal for: Customers new to Zendesk.
