Building your Knowledge Base
With
The Zendesk Knowledge base allows you to create topics and arrange them into forums and categories. You can use the forums to create a knowledge base of support information for your products and services. In this webinar we will review how to build and manage your knowledge base through categories, questions, ideas, and articles. Watch a demonstration on how to build your knowledge base to work for you!
In less than an hour you will learn:
-how to create categories
-how to best use questions, ideas, and articles
-what options your plan covers
Ideal for: Customers new to Zendesk.
RECORDED WEBINARS
- Getting Started
- Customizing Zendesk to Work for You
- 6 Surefire Tips to Retain & Grow Customers
- The Secret Formula for Customer Satisfaction
- Why Mobile
- Best Practices for Running a Global Help Desk
- Zendesk Voice Best Practices
- Building your Knowledge Base
- Zendesk Voice
- Using Analytics
- Zendesk’s Enterprise Plan
- Ticket Sharing
- Troubleshooting Triggers
- Today’s IT Support
- CSS in Zendesk
- Capture the Definitive Business Metric: Customer Satisfaction
- Why Zendesk?
- Zen Masters
- What’s the Secret to Providing a World-Class Customer Experience
- I Love You More Than My Dog
- The Cult of the Customer – Turning Customers into Evangelists
- The Zappos Experience
- One Person Just Told 500,000 People that Your Business Sucks!
- Think mobile, act social…customer service gets off the camel
- Secrets of building 21st-century customer loyalty
- Integrations
- LiveChat
- JIRA
- MindTouch Integration
- SugarCRM
- LogMeIn
- GoodData
- Salesforce
