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Zendesk today announced it is bringing Zendesk AI to IT and HR teams. Artificial Intelligence plays…
Zendesk recently participated in The Economist Impact panel, which brought technology industry leaders and analysts together…
The Zendesk customer-first approach helps us foster meaningful conversations with our customers, prioritizing their needs and…
The data continues to prove that customers prefer to self-serve (being able to check in for…
A new era in workforce management is upon us. Automation, artificial intelligence (AI), and personalized schedules…
With over 100 million users signed up, most companies and social-savvy consumers have heard of Threads,…
Zendesk recently participated in Futurum’s annual The Six Five Summit which brought technology industry leaders and…
In the ever-evolving beauty industry, companies are looking for ways to deliver deeper connections and more…
A lot has happened since we last spoke. At Relate, the company announced Zendesk AI. What…
Today at its flagship global conference, Relate, Zendesk, Inc. introduced Zendesk AI, an intelligence layer that…
Today at its flagship global conference, Relate, Zendesk, Inc. unveiled Conversational Commerce, designed to connect brands…
Zendesk today announced its collaboration with OpenAl, an Al research and deployment company, to launch new…
We know consumers want generative AI, however they also have some valid concerns. According to The…
Generative artificial intelligence (AI) has taken the world by storm, sparking conversations about how it will…
Before she was Head of AI at Zendesk, Cristina Fonseca was founder of Talkdesk and Cleverly…
In challenging economic environments, customer engagement is top of mind for leaders who are empowering customer-facing…
Zendesk’s 2023 CX Trends report shows that nearly 80% of leaders believe delivering a great customer…
At Zendesk, we know that customers want honest feedback before they use a product or service.…
Earlier this year, our Zendesk team traveled to New York to attend retail’s most important conference,…
The combination of high stakes and economic uncertainty has prompted businesses to examine their customer experience…