Our knowledge is your power

Our team offers an effective combination of broad customer service expertise and deep product knowledge to help you deliver a differentiated customer experience. From a strategic implementation to always-on service, we make sure you get the best value out of Zendesk.

Take off the training wheels

Learn how to confidently use and optimize Zendesk. Whether you’re an Agent using Zendesk for the first time, or an Admin trying to improve customer experience, we have you covered.

Training tailored for your role

Admins

Learn how to empower your team and your customers.

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Agents

Learn how to better help your customers.

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Choose your path

Standard Training

Instructor-led courses built to help you succeed, tailored for your role.

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Custom Training

Interested in private training sessions created for your organization?

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Free Resources

Yes, free! Webinars, open discussions, and more.

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Live Training Events

Meet and learn from customer support experts.

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Questions? Contact WWTraining@zendesk.com.

Resources

Fine Tuning

Join open discussions hosted by our Customer Success Team to help you get the most out of your Zendesk.

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Webinars

Explore specific topics in depth, ranging from triggers to custom reports and dashboards.

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What's New

Stay up to speed on our latest and greatest innovations

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“I was really happy with our training; it was a really good user experience. We held a couple of quick sessions, and after that everybody was off and running.”
— Elena Mirzaians, Operations and Communication Coordinator, USC
Learn more about USC’s experience

Training courses

Admins

Zendesk Support Essentials

New to Zendesk? Learn how customer service agents can use Zendesk to make their ticketing workflows as efficient and customer-centric as possible.

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Defining User Roles & Responsibilities

Learn how to add and organize your agents and end users to optimize your customer service workflows.

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Ticket Workflows

Learn about the phases of the ticket lifecycle, using business rules to automate your workflow, and about features and apps for a better customer experience.

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Intro to Insights

Not sure what or how to measure the health of your support organization? Learn how to use pre-built reports, build new reports, and setup your Support workflows to achieve the measurable results you want to see.

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Self-Service: Create and Customize your Help Center

Get your self-service channel up and running. Learn how to customize your Help Center to attract customers, help them solve their own issues, and put you on the path to ticket deflection.

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Channels

Not sure which channels to use or how to set them up? This set of two courses will help guide you through your channel selection and explain the setup essentials.

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Agents

Zendesk Support Essentials

New to Zendesk? Learn how you can use Zendesk to make ticketing workflows as efficient and customer-centric as possible.

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We'll walk you through the product family and answer any questions you have about Zendesk

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