Champions of customer service
Zendesk makes customer service better. We build software to meet customer needs, set your team up for success, and keep your business in sync.
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The best way to learn about Zendesk is to experience it like a customer. See for yourself how Zendesk makes customer experience easy.
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Where good conversations become great experiences
To make customers happy, you need conversational experiences—connected communication across any channel.
Give customers the best support
Customers want to connect any time, any place. Meet them where they are with the Zendesk Suite, which provides sophisticated, seamless support that flows across channels.
Win prospects over
Prospects and customers want a seamless experience, no matter where they are in their buying journey. Deliver meaningful conversations that drive more qualified leads and close more deals with Zendesk Sell.
Get employees answers
Free up your team’s time to focus on the important things and help employees get answers fast. Our help desk solution simplifies support and makes information sharing easy.
Customize your customer experience
Sunshine lets you customize and extend Zendesk to provide personalized experiences, help agents stay productive, and keep the entire business connected. Plus, it’s open and flexible, so you can adapt quickly to anything thrown your way.
#1 in Digital Customer Service use case by
CX TRENDS 2023
What’s shaping CX today
Immersive customer experience is in. Dive into our latest research and learn how to get an edge in 2023.
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“Zendesk enables us to bring all the people involved in providing services to customers in any way, shape, or form onto one platform. It gives us that one comprehensive source of data and enables us to see what's going on with our customers and the work we're doing holistically.“
Tim Sulzberger
Service Design and Innovation Manager at REA Group
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“Zendesk gave us the best practices we needed right out of the box to manage customer support for all of our acquired businesses from one central platform. As a result, our customer satisfaction across products went up from 89.2 percent in June 2020 to 94.8 percent in November 2020.“
Rahul Subramaniam
CEO at DevFactory
“Our Zendesk Customer Success Manager is very thorough, result-oriented, and her guidance has helped us a lot in making the right choices. Two years ago, she mentioned how a chatbot solution could help us automate straightforward conversations and leave more complex issues to the human support team. Fast-forward to today, and chatbot resolves 41% of our customer queries.“
François Picard
Head of Operations at ShopBack
The best customer experiences are built with Zendesk
The companies you use, use Zendesk
There’s more where that came from
- Customer feedback: 7 strategies to collect and leverage it
- What is customer experience? (And how to deliver great CX)
- 3 customer service metrics that matter
- Customer support: Definition, skills, importance, and tips
- What is a chatbot + how does it work? The ultimate guide
- What is a call center? Definition, types, and how they work
- Customer service definition, skills, and important qualities for 2022
- 5 of the best knowledge management examples
