Relate 2022 Let’s get back to business See What’s New at Zendesk

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Zendesk makes customer service better. We build software to meet customer needs, set your team up for success, and keep your business in sync.

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Zendesk Relate 2022

Enter the conversational CRM era

Relate, our global customer experience event, showed us what’s new at Zendesk. If you missed it, no worries. You can still relive the action—or see our latest product announcements below.

Conversational CRM

Customers expect a complete relationship with you. Zendesk helps you deliver conversational customer relationships at any scale.

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Sunshine platform

Manage complex and agile customer experiences with Sunshine, our fast, open, and flexible platform.

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Employee experience

Employees want self service. Teams want efficiency. And companies want fast-to-deploy software. Solve it all with our employee experience solution.

Support employees

Where good conversations become great experiences

To make customers happy, you need conversational experiences—connected communication across any channel.

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Sales
Employee experience
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Give customers the best support

Customers want to connect any time, any place. Meet them where they are with the Zendesk Suite, which provides sophisticated, seamless support that flows across channels.

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Logo: Squarespace

“We’re here to help our customers succeed online, and that’s something we hear back from our customers. They just love our support channels.”

Raphael Fontes

Vice President of Customer Operations at Squarespace

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Win prospects over

Prospects and customers want a seamless experience, no matter where they are in their buying journey. Deliver meaningful conversations that drive more qualified leads and close more deals with Zendesk Sell.

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“Our customers get a better experience because there are no silos of information, and that's resulted ultimately in more revenue and more deals closing.”

Yossi Mlynsky

CEO at Upstack
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Get employees answers

Free up your team’s time to focus on the important things and help employees get answers fast. Our help desk solution simplifies support and makes information sharing easy.

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Logo: Homebridge

“People kept using it, and kept giving raving, positive reviews – everyone from the account executives, brokers, and the B2B partners they supported…It was a good fit, so we started bringing in other groups to Zendesk.”

Ben Chapman

Director of Client-Facing Experience & Analytics at Homebridge

Customize your customer experience

Sunshine lets you customize and extend Zendesk to provide personalized experiences, help agents stay productive, and keep the entire business connected. Plus, it’s open and flexible, so you can adapt quickly to anything thrown your way.

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#1 in Digital Customer Service use case by

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“Zendesk enables us to bring all the people involved in providing services to customers in any way, shape, or form onto one platform. It gives us that one comprehensive source of data and enables us to see what's going on with our customers and the work we're doing holistically.“

Tim Sulzberger

Service Design and Innovation Manager at REA Group

“Zendesk gave us the best practices we needed right out of the box to manage customer support for all of our acquired businesses from one central platform. As a result, our customer satisfaction across products went up from 89.2 percent in June 2020 to 94.8 percent in November 2020.“

Rahul Subramaniam

CEO at DevFactory

“Our Zendesk Customer Success Manager is very thorough, result-oriented, and her guidance has helped us a lot in making the right choices. Two years ago, she mentioned how a chatbot solution could help us automate straightforward conversations and leave more complex issues to the human support team. Fast-forward to today, and chatbot resolves 41% of our customer queries.“

François Picard

Head of Operations at ShopBack

Photo: Customer Experience
Photo: Customer Experience
Photo: Customer Experience

The best customer experiences are built with Zendesk

The companies you use, use Zendesk

See all customer stories

There’s more where that came from

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Take Zendesk for a spin

See how our customer service solutions bring ease to the customer experience.

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Gartner, Critical Capabilities for the CRM Customer Engagement Center, 8 June 2020, Nadine LeBlanc, Brian Manusama
Gartner does not endorse any vendor, product or service depicted in its research publications and does not advise technology users to select only those vendors with the highest ratings or other designations. Gartner research publications consist of the opinions of Gartner's Research & Advisory organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for particular purpose. GARTNER is a registered trademark and service mark of Gartner, Inc. and/or its affiliates in the U.S. and internationally and is used herein with permissions. All rights reserved.