Championsofcustomerservice
Zendesk makes customer service better. We build software to meet customer needs, set your team up for success, and keep your business in sync.
CX Accelerator Event
This way to the top
Great businesses aren’t built on “good enough” service. Let us help you chart your course.
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CX Trends 2022 Webinar
New insights bring new opportunities. Join our webinar to learn how you can improve your bottom line with customer service
REV UP YOUR ROI
Evaluate the ROI of Zendesk
We commissioned Forrester Consulting to conduct a Total Economic Impact™ (TEI) study to examine the ROI of deploying Zendesk.
Download nowFeature updates
This is What’s New
The era of conversational CRM is here. Hear how our latest releases can connect customer conversations across your business.
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Where good conversations become great experiences
To make customers happy, you need conversational experiences—connected communication across any channel.
Give customers the best support
Customers want to connect any time, any place. Meet them where they are with the Zendesk Suite, which provides sophisticated, seamless support that flows across channels.
“We’re here to help our customers succeed online, and that’s something we hear back from our customers. They just love our support channels.”
Raphael Fontes
Vice President of Customer Operations at Squarespace
Win prospects over
Prospects and customers want a seamless experience, no matter where they are in their buying journey. Deliver meaningful conversations that drive more qualified leads and close more deals with Zendesk Sell.
“Our customers get a better experience because there are no silos of information, and that's resulted ultimately in more revenue and more deals closing.”
Yossi Mlynsky
CEO at Upstack
Get employees answers
Free up your team’s time to focus on the important things and help employees get answers fast. Our help desk solution simplifies support and makes information sharing easy.
“People kept using it, and kept giving raving, positive reviews – everyone from the account executives, brokers, and the B2B partners they supported…It was a good fit, so we started bringing in other groups to Zendesk.”
Ben Chapman
Director of Client-Facing Experience & Analytics at Homebridge
Customize your customer experience
Sunshine lets you customize and extend Zendesk to provide personalized experiences, help agents stay productive, and keep the entire business connected. Plus, it’s open and flexible, so you can adapt quickly to anything thrown your way.
#1 in Digital Customer Service use case by
“Zendesk enables us to bring all the people involved in providing services to customers in any way, shape, or form onto one platform. It gives us that one comprehensive source of data and enables us to see what's going on with our customers and the work we're doing holistically.“
Tim Sulzberger
Service Design and Innovation Manager at REA Group
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“Zendesk gave us the best practices we needed right out of the box to manage customer support for all of our acquired businesses from one central platform. As a result, our customer satisfaction across products went up from 89.2 percent in June 2020 to 94.8 percent in November 2020.“
Rahul Subramaniam
CEO at DevFactory
“Our Zendesk Customer Success Manager is very thorough, result-oriented, and her guidance has helped us a lot in making the right choices. Two years ago, she mentioned how a chatbot solution could help us automate straightforward conversations and leave more complex issues to the human support team. Fast-forward to today, and chatbot resolves 41% of our customer queries.“
François Picard
Head of Operations at ShopBack
The best customer experiences are built with Zendesk
The companies you use, use Zendesk
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