Zendesk makes customer service better. We build software to meet customer needs, set your team up for success, and keep your business in sync.
Zendesk Relate 2022
Enter the conversational CRM era
Relate, our global customer experience event, showed us what’s new at Zendesk. If you missed it, no worries. You can still relive the action—or see our latest product announcements below.
Customers expect a complete relationship with you. Zendesk helps you deliver conversational customer relationships at any scale.Start the conversation
Manage complex and agile customer experiences with Sunshine, our fast, open, and flexible platform.See Sunshine
Employees want self service. Teams want efficiency. And companies want fast-to-deploy software. Solve it all with our employee experience solution.Support employees
Where good conversations become great experiences
To make customers happy, you need conversational experiences—connected communication across any channel.
Give customers the best support
Customers want to connect any time, any place. Meet them where they are with the Zendesk Suite, which provides sophisticated, seamless support that flows across channels.
“We’re here to help our customers succeed online, and that’s something we hear back from our customers. They just love our support channels.”
Win prospects over
Prospects and customers want a seamless experience, no matter where they are in their buying journey. Deliver meaningful conversations that drive more qualified leads and close more deals with Zendesk Sell.
“Our customers get a better experience because there are no silos of information, and that's resulted ultimately in more revenue and more deals closing.”
Get employees answers
Free up your team’s time to focus on the important things and help employees get answers fast. Our help desk solution simplifies support and makes information sharing easy.
“People kept using it, and kept giving raving, positive reviews – everyone from the account executives, brokers, and the B2B partners they supported…It was a good fit, so we started bringing in other groups to Zendesk.”
Customize your customer experience
Sunshine lets you customize and extend Zendesk to provide personalized experiences, help agents stay productive, and keep the entire business connected. Plus, it’s open and flexible, so you can adapt quickly to anything thrown your way.
#1 in Digital Customer Service use case by
“Zendesk enables us to bring all the people involved in providing services to customers in any way, shape, or form onto one platform. It gives us that one comprehensive source of data and enables us to see what's going on with our customers and the work we're doing holistically.“
“Zendesk gave us the best practices we needed right out of the box to manage customer support for all of our acquired businesses from one central platform. As a result, our customer satisfaction across products went up from 89.2 percent in June 2020 to 94.8 percent in November 2020.“
“Our Zendesk Customer Success Manager is very thorough, result-oriented, and her guidance has helped us a lot in making the right choices. Two years ago, she mentioned how a chatbot solution could help us automate straightforward conversations and leave more complex issues to the human support team. Fast-forward to today, and chatbot resolves 41% of our customer queries.“
There’s more where that came from
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