Collect information from your customers

Get creative to get leads

The information your customers give you can help you create a more tailored experience, save time for your agents, and even generate leads.

You can configure your bot to collect details from your customers like their name and contact info, and create custom fields to capture other details that might be unique to your business.

If an agent needs to hop in the chat, they already have key bits of information to keep the conversation going without obligating the customer to repeat themselves.

Custom bots can go way beyond customer service. This feature can also used to generate leads for your sales team, or by marketers to deliver content behind a gate.