Respond when everyone is offline 💤

You can never be sure when customers will reach out…

Bots are a great way of keeping the wheels turning while your customer service team is offline. During normal business hours, your bots can help deflect FAQs and collect customer info to help your agents.

When your agents are offline but your customers are nocturnal, international, or both, you can configure your bots to respond differently than they would during the work day so that queries don't slip through the cracks.

Outside of business hours, your bot can help your customers self-serve by recommending articles (more on that soon) or collect information from your customers in order to continue the conversation when agents are back online.

That way, you can keep a cap on headcount while scaling customer service.