Ellen Nelson is CEO and co-founder of Stone, a leading news and media company for young people. From global affairs and politics to technology and science to sports and music, Stone offers insightful stories and compelling perspectives on the issues that define a generation.
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What agile event programs are and why they're essential
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What agile event programs are and why they're essential
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What agile event programs are and why they're essential
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What agile event programs are and why they're essential
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Mrs Robinson
Tyler Kamen is a host of exceptional ability. Studies show that a vast majority of guests attending events by Tyler have been known to leave more elated than visitors to Santa's Workshop, The Lost of Continent of Atlantis, and the Fountain of Youth.
Mrs Robinson
Tyler Kamen is a host of exceptional ability. Studies show that a vast majority of guests attending events by Tyler have been known to leave more elated than visitors to Santa's Workshop, The Lost of Continent of Atlantis, and the Fountain of Youth.
Our CX Trends 2023 Report shows why immersive CX is critical for businesses this year. Join the event to dive deeper into report findings, then start applying them to your business. Block your calendar for 90 minutes of content, including:
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The world view as told by TrendWatching, one of the world's leading consumer trend firms
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Live discussions on how immersive CX can increase CSAT scores, ROI, and strengthen customer relationships
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Your questions answered in real time at our Ask the Expert panel
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The latest Zendesk product demos
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An event workbook session, so you can turn event learnings into actions
Our CX Trends global event focuses on the five major traps that customer service teams are faced with. These barriers weaken your bottom line—but together, we can keep it growin’. We’ll equip you with everything you need to get leadership on board immediately and set your team up for success. Join us, see how top-performers are thriving, and get actionable takeaways to unlock growth with customer service.
Department of Agriculture ACPC (Agricultural Credit Policy Council)
Ping Chung
Head of Customer Relations
PDAX (Philippines Digital Asset Exchange)
Alaina Franklin
Senior Director, Customer Success
Zendesk
Victor Viana
Senior Sales Manager
Zendesk
Katrina Bornilla
Senior Commercial Account Executive
Zendesk
Kevin Rotario
Head of Innovation
Blink Digital
Benedict Gomorera
Enterprise Account Executive
Zendesk
Expo session moderators
Meet your advantage
Our CX Trends 2023 Report shows why immersive CX is critical for businesses this year. The event will dive into the report findings, so you can start applying them to your business. Block your calendar for 90 minutes of content, including:
The world view
…as told by TrendWatching, one of the world's leading consumer trend firms
Live discussions
…on how immersive CX can increase CSAT scores, ROI, and strengthen customer relationships
Your questions answered
…in real time at our Ask the Expert panel
The latest Zendesk product demos
…where you can Ask the Experts, enjoy product demos, and dive into workbook activities.
Agenda highlights
Achieving immersive CX is critical for your business this year. The report shows you why, but the event will show you how. Don’t miss 90 minutes of live content, including:
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The worldview, as told by TrendWatching, one of the world's leading consumer trend firms
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Live discussions on how immersive CX can increase CSAT scores, ROI, and strengthen customer relationships
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An Expo area, featuring our live Ask the Expert panel, and product demos with Zendesk experts
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An event workbook session, so you can turn event learnings into actions
Jeannette Leong, VP of AMER Marketing at Zendesk, opens the show with her top-of-mind
The TrendWatching world view
Vicki Loomes, Head of Trends at TrendWatching, analyzes the factors impacting businesses in 2023
Why immersive CX
Find out what’s shaping immersive CX, and why mastering it is crucial to your 2023 strategy
Let’s talk trends
A live panel discussion—featuring TrendWatching, Zendesk experts, and customers—on this year’s five key trends
The future of AI
Hear Adrian McDermott’s forecast on where AI is headed, and how it will impact CX
Wrap up
Big claps—thanks for joining us, and see you next time
On the main stage
Welcome to CX Trends 2023
Jeannette Leong, VP of AMER Marketing at Zendesk, opens the show with her top-of-mind
The TrendWatching world view
Vicki Loomes, Head of Trends at TrendWatching, analyzes the factors impacting businesses in 2023
Why immersive CX
Find out what’s shaping immersive CX, and why mastering it is crucial to your 2023 strategy
Let’s talk trends
A live panel discussion—featuring TrendWatching, Zendesk experts, and customers—on this year’s five key trends
The future of AI
Hear Adrian McDermott’s forecast on where AI is headed, and how it will impact CX
Wrap up
Big claps—thanks for joining us, and see you next time
Agenda
3:00pm | Registration & Networking
Arrive at the Zendesk office in Manila, network over coffee and canapés, and get settled in
3:30pm | CX Trends 2023
Find out what’s shaping immersive CX, and why mastering it is crucial to your 2023 strategy
3:40pm | The Future of AI
Hear Zendesk’s forecast on where AI is headed, and how it will impact CX.
4:00pm | Scale and scope, the continuous evolution of GCash's CX
John Amar Castro, CX Strategy and Innovations Head will discuss the evolution of CX at GCash as they grew
4:20pm | Panel Discussion - "Bringing trends to life"
A live panel discussion featuring Blink and CX experts, covering this year’s five key trends
5:00pm | Networking Drinks
Relax over some drinks, canapés and network with your industry peers
Get your event workbook
Squeeze even more out of the event. The CX Trends 2023 workbook is packed with exercises, tools, and bonus content for putting event learnings into actions. We’ll send you one when you register.
Keynote speaker: Gus Balbontin, former CTO, Lonely Planet
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The people who are crazy enough to think they can change the world are the ones who do. Former Executive Director and CTO of Lonely Planet Gus Balbontin is one of them. He’s an investor, entrepreneur, founder and explorer who has spent two decades helping businesses adjust strategies, products, services, culture and individuals to better deal with rapid and regular changing markets.