What do customers hate most about bad customer service

When customers have a bad service experience, they don’t just get mad, most of the time they try to get even. A recent survey by ClickFox took a close look at what the repercussions are of a bad customer service experience. While 52 percent of disgruntled customers spout off to family and friends, an even more astounding 32 percent altogether will stop doing business with the company that wronged them. And when customers take to social media to air their ire, more than 60 percent of consumers are influenced by these detrimental comments.

There’s a whole new school of loyalty that companies need to enroll in…and fast. It’s no longer good enough to sit around and wait for a bad customer experience to happen, and then react. Companies need to catch support disasters way before they happen.

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  • http://twitter.com/SalesPortal Sales Portal

    A vast majority of customers (I’ve seen studies that say 80%) will stop doing business with a company because of bad customer service. Companies aren’t just selling a product, they are selling the whole experience.  Bad customer service can actually kill a good product because people don’t want to to business with a brand that doesn’t care about them.

  • http://www.neteffects.com.au/ IT Support

    Bad customer service will really result to loss of loyal customers.  In a business point of view, it is very important to prioritize the welfare and needs of our customers.  Because customers makes our business successful, so why not focus on their needs.

  • Claudia Lorenzana

    I definitely agree that if any company doesn’t offer exceptional customer service you’ll lose long time customers and not get new customers. Word of mouth is a big part of what brings clientele. 

  • http://twitter.com/affinity360 Affinity Informatics

    This is critical and way too many businesses make the mistake of neglecting or skimping on their customer relationship management (whether it’s software, strategy or both.) Businesses stand to win or lose substantial market share here and too many seem to fall on their swords.

    Bad service/CX (especially in our global market with hundreds of competitors a click away) will result in losing customers you have already won over and also cause you to lose opportunities with future customers who are connected to them.

  • http://www.eluminoustechnologies.com/uk_virtual_assistant/ UK Virtual Assistant

     Customer Satisfaction really plays vital role in business growth & it depends upon great customer service. Now a days reviews can speak all things of customer service through social media. Nice blog … thanks

  • Brett

    What’s ironic about this article is that we’ve had nothing but terrible support from Zendesk themselves. Tickets go unanswered or ignored for days and weeks. We’re having a significant issue now that has been escalated to the advanced support team and they haven’t even given an update in a week. If you are considering Zendesk you may want to consider another company that actually values customer service.

  • http://www.zendesk.com/ Zengage Editor

    Brett,
    I am genuinely sorry! This kind of service experience is unusual and we would like the opportunity to correct it. Advanced Tech Support will be in touch very soon.

    Thank you for bringing this to our attention.

  • christinajosephone

    Yes, Customer service is very important factor to increase quality of service.
    post is nice. Thanks for share your info……!!

  • http://Pendezatraining.blogspot.com/ Jeff Staton

    Great information! CX is the most underrated, neglected aspect of business. Thank you sharing.